Greetings, my name is Edgardo Cordero Abad Jr., but you can simply refer to me as JHAE. I am 29 years old and hailing from Balayan Batangas.
My professional background encompasses extensive experience within the Business Process Outsourcing (BPO) sector, complemented by specialized expertise in the insurance industry and a solid foundation in information technology. This unique combination allows me to approach complex challenges with a holistic perspective, leveraging both operational efficiency principles from BPO and critical risk management insights from insurance, all underpinned by a technical understanding of IT systems and infrastructure.
My background in information technology provides me with a crucial advantage in today's digitally driven landscape. I possess a fundamental comprehension of IT systems, data management, and technological solutions. This allows me to effectively bridge the gap between business requirements and technical implementations, facilitating smoother transitions, more efficient system utilization, and innovative problem-solving.
In essence, I offer a comprehensive skill set that spans operational leadership, industry-specific knowledge, and technological acumen, making me a valuable asset capable of driving efficiency, enhancing service delivery, and navigating the evolving demands of the industry.
City College of San Fernando Pampanga
Cumlaude with distinction
Responsible for resolving overdue bills and collecting payments from those who owe.
Contacting customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Taking actions to encourage timely debt payments and updating account status records and collection efforts.
B2S sales team, handling Medicare recipients and identifying their medical needs and upselling Final Expenses Plan
Managing inbound and outbound calls
Handle and carefully respond to all customer inquiries via inbound calls and email
Provide excellent customer service through active listening.
Work with confidential customer information in a secure manner and aim to resolve issues on the first call by being proactive.
Generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Responsible for resolving billing concern
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
Guiding and assisting the team in achieving operational excellence, completing sales, meeting objectives, and providing exceptional client experiences. Responsible for day-to-day tasks, making sure the team stays focused and customers stay satisfied.
Managing inbound and outbound calls
Handle and carefully respond to all customer inquiries via inbound calls and email
Provide excellent customer service through active listening.
Work with confidential customer information in a secure manner and aim to resolve issues on the first call by being proactive.
Generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Responsible for resolving billing concern
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
Guiding and assisting the team in achieving operational excellence, completing sales, meeting objectives, and providing exceptional client experiences. Responsible for day-to-day tasks, making sure the team stays focused and customers stay satisfied.
Search the Internet for information on a wide variety of topics.
Schedule and confirm appointments between potential clients and sales representatives through targeted email campaigns.
Scheduling, correspondence, and project coordination to enhance executive productivity and efficiency.
