Email: edgardojr.abad@gmail.com
Skype/Teams: Jhae Abad
Phone Number: +639163274497
Balayan Batangas, Philippines

CITY COLLEGE OF SAN FERNANDO, PAMPANGA, Bachelor of Science in Information Technology

Cumlaude with distinction

IT Knowledge
Website Development
Website Design
Problem-Solving Skills
Analytical Skills
Communication Skills
Social Media Platform Knowledge
Customer Relationship Management
Web Scraper

Most Outstanding Capstone

"Boogie's Cafe Website with Online Reservation"
April 20, 2016

TESDA NC III - Bookkeeping

June 03, 2025

XERO

June 04, 2025

TESDA NC III Content Creation

June 06, 2025

General Virtual Assistance Training

June 07, 2025

I am highly organized and results-driven administrative professional with supervisory experience, offering over 8 years of success in office management, staff coordination and process improvement.

Skilled in overseeing daily administrative operations, maintaining accurate records, handling scheduling and correspondence and supporting executive-level functions. Proven ability to lead teams, delegate tasks effectively and ensure workflow efficiency in fast-paced environments. Committed to upholding organizational standards and delivering excellent internal and external services.

Collection Specialist

Vital Processing Services/Global Circulation, Inc.,
2023 – 2025
* Responsible for resolving overdue bills and collecting payments from those who
owe.
* Contacting customers with overdue accounts and attempt to either collect the
overdue amount or negotiate a payment plan to collect it in installments.
* Taking actions to encourage timely debt payments and updating account status
records and collection efforts.

Lead Generation Specialist / Appointment Setter

Medical Media Marketing Group,
2020 - 2023
* B2S sales team, handling Medicare (Health Care) recipients and identifying their needs and upselling Final Expenses Plan.
* Calling leads (often cold or warm leads).
* Qualifying prospects.
* Scheduling appointments for agents to close the deal.
* Following scripts to stay compliant with regulations like HIPAA and TCPA.
* Maintaining records in a CRM

Mentor/Customer Service Representative

TELETECH PAMPANGA,
2018 - 2020
* Managing inbound and outbound calls
* Handle and carefully respond to all customer inquiries via inbound calls and email
* Provide excellent customer service through active listening.
* Work with confidential customer information in a secure manner and aim to resolve issues on the first call by being proactive.
* Generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
* Responsible for resolving billing concern
* Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
* Guiding and assisting the team in achieving operational excellence, completing sales, meeting objectives, and providing exceptional client experiences. Responsible for day-to-day tasks, making sure the team stays focused, and customers stay satisfied.

Supervisor/Customer Service Representative

ALORICA CLARK,
2016 - 2018
* Managing inbound and outbound calls
* Handle and carefully respond to all customer inquiries via inbound calls and email
* Provide excellent customer service through active listening.
* Work with confidential customer information in a secure manner and aim to resolve issues on the first call by being proactive.
* Generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
* Responsible for resolving billing concern
* Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
* Guiding and assisting the team in achieving operational excellence, completing sales, meeting objectives, and providing exceptional client experiences. Responsible for day-to-day tasks, making sure the team stays focused, and customers stay satisfied.