2005
Bachelor of Science in Electronics and Communications Engineering
School: Saint Louis University
More Info About Me
Experienced Call Center Supervisor, Full Stack Support Specialist, and Administrative Assistant (Virtual Assistant) with a proven track record of enhancing customer service and delivering technical solutions. Adept at team leadership, technical troubleshooting, and process optimization.
My Skills and Competencies
SEO
Graphic Designer
WordPress
Data Entry
Certificates
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My Experience and Education
May 2021
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April 2025
SEONitro LLC
(Full Stack Support Non-Project Specialist)
As a dedicated Support and Operations Specialist, I manage all support tickets and actively monitor our communication channels, including Slack, Skype, Discord and Facebook, to promptly address questions and issues. I also handle transcripts of webinars to ensure clear and accessible information sharing. My role involves supporting product and service launches that occur every few months, assisting the team with auditing our link network to maintain optimal performance, and utilizing tools like Excel, Zoho Sheets, and Google Docs for data management and collaboration. Additionally, I create well-structured documents and summaries from our internal information, helping streamline communication and drive team efficiency.
February 2021
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February 2025
Summit VA Solutions
(Virtual Assistant (Admin Assistant))
Skilled Administrative Assistant with experience in overseeing rental property operations to maximize asset value, tenant satisfaction, and revenue. Expertise includes property maintenance, tenant screening and relations, lease enforcement, and financial management. Proficient in marketing vacancies and ensuring compliance with local laws and regulations to protect owners and tenants alike.
October 2013
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January 2021
Sitel Philippines
(Team Lead / Coach / Supervisor)
Experienced Call Center Supervisor skilled in planning, managing, and overseeing all functions within the call center environment. I provide clear direction and guidance to ensure consistent achievement of key performance metrics, driving team productivity and service excellence. I handle customer complaints, including billing disputes, through effective communication via calls and emails, ensuring timely resolution and customer satisfaction. I also verify the accuracy of tasks performed by team members and authorize transactions to maintain operational integrity. In collaboration with other departments, I develop work schedules and procedures that optimize workflow and support business objectives. Committed to fostering a high-performing team and delivering exceptional customer service.
June 2009
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July 2011
Sitel Philippines
(Audit Specialist/Tier 2 Escalation Specialist)
Detail-oriented professional specializing in assisting agents with account adjustments and credits. Responsible for reviewing the accuracy and completeness of records and procedures related to agent adjustments. Committed to providing constructive feedback to agents to support their continuous improvement and ensure high-quality service.
April 2007
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May 2009
Sitel Philippines
(Technical Support Representative/Tier 1)
Experienced customer support specialist adept at handling incoming calls in fast-paced environments, utilizing computer tools to efficiently address customer needs. Skilled in providing technical support for cable and phone services, including configuring client equipment such as TVs, converter boxes, VCRs, DVRs, TiVo, and game consoles. Proficient in diagnosing and resolving operational issues to ensure seamless service and customer satisfaction.
August 2011
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September 2013
Sitel Philippines
(Client Support Services Agent)
Customer-focused professional experienced in interacting with clients to provide timely and accurate information in response to inquiries and concerns. Skilled at identifying and escalating priority issues, ensuring problems are directed to the appropriate resources based on customer needs. Proficient in maintaining and updating company databases by accurately inputting information from emails and requests, supporting smooth and efficient operations.
January 2006
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June 2006
Texas Instruments
(Industrial Instruments Technician Apprentice)
Support reliability operations by ensuring compliance with various reliability specifications. Skilled in testing integrated circuits (ICs) across different machines, accurately identifying and separating good and rejected units during qualification and evaluation processes to maintain quality standards.
My Services
Search Engine Optimization
*Content Marketing * Digital Marketing, *Local SEO * GMB
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.