2005
Bachelor of Science in Electronics and Communications Engineering
School: Saint Louis University
More Info About Me
Experienced in managing performance of agents in terms of productivity and Quality. Ensure that agent’s meets the standards set by the client in addressing Clients Billing concern. This also includes developing newly transitioned agents from training to a level at which their performance will be at par with tenured and performing agents.
My Skills and Competencies
SEO
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Summit VA Solutions
(Administrative Assistant)
Property Management - Provides administrative support tasks such as answering emails, outbound calls, address administrative queries.
o Handling and Coordinating maintenance issues to tenants, home owners and Home Warranty companies.
o Updating Commercial Invoices, Checks, Deposits, Residential Lease Agreements and other documents into the system.
o Communicate with Real Estate Brokers, Agents and Property Managers for updates and tasks.
2013
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2021
Sitel Philippines Inc.
(Call Centre Supervisor / Coach / Team Lead)
Supervise, plan and manage functions related to Call Center work area.
o Provides direction and guidance to guarantee consistent achievement of Key Performance metrics
o Attend follows up, and resolve customer complaints such as billing disputes thru calls and emails
o Provides direction and guidance to guarantee consistent achievement of Key Performance metrics
o Check accuracy of tasks and authorize transactions of workers supervised
o Create work schedules and procedures, in coordination with other department
2011
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2013
Sitel Philippines Inc.
(Client Support Services Agent)
Campaign : Pitney Bowes
o Interact with customers to provide and process information in response to inquiries and concerns
o Identify and escalate priority issues and redirect problems to appropriate resource per customers specifications
o Update the company database by inputting information from each emails depending on their requests.
My Services
Search Engine Optimization
*Content Marketing * Digital Marketing, *Local SEO * GMB
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.