With a passion for fostering positive relationships and delivering exceptional customer experiences, I thrive in the dynamic field of customer relations. I am dedicated to understanding the needs of clients and customers, and I pride myself on my ability to effectively address concerns and exceed expectations.
Excellent communication skills, both verbal and written, allowing me to articulate solutions clearly and empathetically. Proficient in conflict resolution techniques, adept at de-escalating tense situations and finding mutually beneficial resolutions. Strong interpersonal skills, enabling me to build rapport with customers. And detail-oriented with a focus on accuracy, ensuring that every interaction is handled with precision and care.
International School for Hotel and Restaurant Management
To take inbound calls and/or make outbound calls to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery. Displays expertise in product and service knowledge, Understands and adheres to company policies and procedures. Build and maintain awareness of the broader context and implications of the various types of risk affecting the business.
administrative role with a combination of organizational, communication, and technical skills.
Customer Service entails paying close attention to the demands and concerns of customers. Doing everything in one's cap