2015
Bachelor of science in Information Technology
AMA Computer College- Batangas
More Info About Me
I am Edelyn F. Dagatan from Philippines.
I am dedicated professional with high standards, excels in fast-paced environments with tight deadlines and adapts well to change. Effective communicator with both customers and colleagues, known for quickly acquiring new skills and delivering quality outcomes. Meticulous data entry specialist, adept at error detection and correction. Strong time management and organizational skills, capable of handling multiple responsibilities, including patient information monitoring and appointment scheduling. Committed to ongoing professional development and consistently produces excellent work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
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2017
The Result Inc
(Customer Service Representative)
Facilitating insurance renewals for clients, promptly responding to phone and email inquiries, verifying and processing claims accurately, resolving customer issues through research or collaboration with other departments, and managing patient appointments and records.
2015
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2016
Hewlett Packard Enterprise( Philippines)
(Knowledge Management Support Engineer)
The primary responsibilities encompass organizing and maintaining the internal knowledge database, a critical function in ensuring streamlined access to pertinent information within the company. This involves creating, deleting, organizing, and consistently updating the company's knowledge base to reflect the most accurate and current data. Beyond this, there is a pivotal role in establishing comprehensive policies and processes for the development of new resources. This proactive approach not only contributes to the efficient growth of the knowledge repository but also ensures that the information generated aligns with the company's standards and objectives. By overseeing the entire lifecycle of knowledge management, from inception to ongoing updates, and implementing strategic guidelines for resource development, the goal is to enhance the organization's ability to harness information effectively for optimal decision-making and operational excellence.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.