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BSBA major in Human Resource Management
La Concepcion College
More Info About Me
As a former BPO staff, I provided customer and technical assistance, leading to the development of my expertise and competencies in the field. I am sanguine that my proficiencies and adeptness will significantly contribute to attaining your company's exceptional standards.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2021
Alorica Teleservices Inc.
(Customer Service Representative)
*Taking inbound and outbound calls
*Assisting customers through company tools during phone calls from a retail and technical perspective.
*Establish connections and trust with client accounts by means of transparent and interactive communication.
*Address customer complaints, offer suitable solutions and options within the specified time frame; monitor progress to guarantee satisfactory outcome.
*Maintaining documentation of customer engagements, transactions, and feedback.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.