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Bachelor of Science in Computer Engineering
Pamantasan ng Lungsod ng Maynila
About Me
“I am a dedicated HR and Data Entry Specialist with over 15 years of experience in human resources, benefits administration, and customer service. My expertise lies in managing confidential information with accuracy, streamlining processes, and ensuring excellent support for both employees and organizations. I take pride in my strong organizational skills, attention to detail, and ability to collaborate effectively with teams. My goal is to leverage my HR and data management experience to contribute to organizational success and continuous growth.”
My Skills and Competencies
Bookkeeping & Finance
Soft Skills
Customer Service
HR & Recruitment
Data Entry & Management
Certificates
My Experience and Education
2025
-
n/a
Freelance
(Online Bookkeeper)
Managed accounts for clients, reconciling bank statements and preparing financial reports.
Used QuickBooks and Xero to track expenses, invoices, and payroll.
Reduced monthly report preparation time by 25% through process improvements.
2020
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2025
Conduent Business Services Philippines, Inc.
(HR VA (Human Resource Solutions Services Associate III))
Handled the end-to-end process of HR admin tasks, from onboarding to offboarding.
Maintained accurate employee records using HRIS and ATS platforms.
Conducted secondary review of processor outputs.
Managed confidential information with discretion, upholding data protection standards.
Achieved service time and quality targets.
2010
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2020
Conduent Business Services Philippines, Inc.
(Customer Support Representative (Senior Benefits Administration Specialist))
Supported administration of comprehensive benefits and retirement programs, including 401(k) and various insurance plans.
Responded to 60+ calls and 40+ chat tickets daily, maintaining a 95%+ satisfaction score.
Resolved customer complaints, reducing escalation rates by 20%.
Supported new hires in customer service workflows.
2009
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2010
ICT Group
(Data Analyst/Encoder)
• Processed GMAC Car contracts for lease, loan, and purchase according to client instructions. • Conducted a thorough review and verification of essential documents for contract approval. • Meet the production requirements without compromising the quality of every output. • Maintains accuracy and confidentiality.
2001
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2009
Metrobyte, Inc.
(Data Entry Specialist (Document Analyst/Computer Operator))
Processed and validated 1,000+ records daily with 99%+ accuracy.
Maintained CRM databases and generated weekly reports.
Supported cross-functional teams with data audits and cleanups.
1997
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2000
SPI Technologies, Inc.
(Data Entry Expert (Senior Indexer / Data Encoder))
Processed and entered 1,000+ records daily with 99.8% accuracy.
Cleaned and validated large datasets to reduce errors by 30%.
Maintained confidentiality of sensitive information in compliance with company policies.
My Services
Customer Service
Boost satisfaction and loyalty with professional customer support that keeps your clients coming back.
Data Entry
Save time with precise data entry—clean, efficient, and tailored to your business needs
HR Virtual Assistance
Streamline hiring, onboarding, and HR tasks with expert virtual support—so you can focus on your people.
Online Bookkeeping
Focus on growth while we handle your books with accuracy and confidentiality.