2008
Bachelor of Science in Computer Science
Polytechnic University of the Philippines
Few Words About Me
I'm an experienced customer service associate with a verifiable outstanding track record of resolving complex issues and winning customer loyalty.
I have 9 solid years of employment from a non-life insurance industry, processing claims and dealing with various data entries and admin tasks. With 4 years background from a BPO company handling international account, interacting with customers through emails and chats.
Due to the nature of my jobs, I have a keen attention to details. I am well trained in following standard guidelines, policies and procedures. I'm adept in multitasking and managing my time effectively.
On the heights of this pandemic, I was privileged to work remotely. This has enhanced my capability to perform my duties efficiently with minimal supervision. I believe that through hard work and dedication, I will continue to produce quality outputs and top-notched results.
Working at home has been beneficial to me – for my safety, mental health, financial needs, and having quality time with my family. Now that I have decided to step out of my comfort zone and take a leap forward to achieve my dreams, I commit myself to learn the skills until I become the best in my chosen career.
My Skills and Competencies
Social Media Manager
Data Entry Specialist
Content Creator
Certificates
My Experience and Education
2020
-
2022
FREELANCER
(SOCIAL MEDIA MANAGER)
** LMLINKS **
https://www.facebook.com/lmlinksph
(331 Likes/Followers)
June 2022
** LET'S BLEND IT **
https://www.facebook.com/RBlendedFashionStyle
(796 Likes/Followers)
February 2020 - February 2022
** ST. PETER - LIFE INSURANCE **
https://www.facebook.com/StPeterWeCare
(1,097 Likes/Followers)
January 2022 - May 2022
• Advertising about products information and showing proof of sales by posting marketing contents through social media
• Searching new traffic opportunities by looking for new ways where we can publish the contents like blogs/forum sites/review sites/online selling platforms
• Monitoring of customer’s feedback by engaging to users through answering comments and chats inquiries
• Analyzing and measuring the effectiveness of all ongoing SMM campaigns (posting)
2018
-
2022
24-7 INTOUCH, INC.
(CUSTOMER EXPERIENCE ASSOCIATE)
• Addressing customer concerns in a timely fashion using various channels (Email and Chat) following a standard resolution workflow from the client’s knowledge base system
• Following communication procedures, guidelines and policies
• Building sustainable relationships and trust with customer by providing complete and accurate information
• Hitting the target metrics to comply with the client’s service level agreement
2014
-
2017
BONIFACIO INSURANCE BROKER CORP.
(CLAIMS SPECIALIST)
• Collate claim documents
• File claims to corresponding insurance providers
• Monitor claim development within the target processing period
• Attend to several concerns of client
• Manage claim files for records purposes
2011
-
2014
PNB GENERAL INSURERS CO., INC.
(MOTOR CLAIMS SPECIALIST)
• Review and process claims based on applicable policy coverage
• Manage clients data entry
• Create, organize and maintain claim files
• Address various concerns / queries of clients
2009
-
2011
FEDERAL PHOENIX ASSURANCE CO. INC.
(MOTOR CLAIMS ASSISTANT)
• Supports senior staff members in processing claims
• Address various concerns of customers by providing limited instructions based on support scope
• Manage client data entry
• Maintain files and client records
2008
-
2009
FEDERAL PHOENIX ASSURANCE CO. INC
(UNDERWRITING ASSISTANT)
• Process paper works, performs clerical duties, and assists teams responsible for preparing insurance policies
• Control and organize insurance documents
• Coordinate with various departments to fulfill assigned tasks
My Services
Social Media Management
A strong online presence is essential for your business. Social media is the best way to connect with people easily.
Social Media Content Creation
A craft requiring patience, creativity, and skill of graphic design, copywriting, and color composition.
Lead Generation
A process of attracting and nurturing a consumer to become a customer. Inspire your prospects to take action.
Data Entry
Manage and maintain accurate record-keeping and organize files to collect data for future use.