2018
BSED-Values Education and Christian Education
Christian Colleges of Southeast Asia
More Info About Me
I love helping businesses, big or small, truly shine online. My goal is to make your brand stand out and succeed.
I've got a unique mix of skills from my time as a virtual assistant, social media manager, and in customer service and data processing. This means I can tackle a lot of different challenges for you.
I use smart ways to dig up info, reach out across different platforms, and make sure we're connecting with just the right people to boost your sales. On social media, I'll help you build a brand presence that's both professional and fun, connecting you with customers old and new. Plus, I'm super precise, whether I'm managing tons of hotel bookings with 99% accuracy or carefully handling financial documents and customs data, precision and efficiency are always my top priorities.
My years of working directly with clients, along with my ongoing training, have taught me how to make things run smoother, work smarter, and turn potential leads into real sales. I'm always eager to learn new things and put that knowledge to good use. I believe in a calm, focused approach to work, and I'm here to make sure your brand doesn't just look good, but truly thrives.
My Skills and Competencies
Administrative Support
Appointment Setter
Cold Caller
CRM Management
Lead Generation
Virtual Assistant
Social Media Manager
Customer service representatives
Data Entry
Graphic Design
Certificates
My Experience and Education
July 2023
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January 2025
Apterian
(Business Associate/General Virtual Assistant)
• Optimized time management and scheduling by organizing calendars, setting reminders, and coordinating meetings
• Assisted with professional communication, including drafting emails, creating client-facing documents, and managing inboxes, ensuring a consistent and professional brand voice
• Provided high-level administrative support by preparing reports, maintaining documentation, and managing daily operational tasks, contributing to smoother workflow and increased team efficiency
• Oversaw task management systems using tools like Zoho, Asana, or Trello, maintaining project timelines
• Assisted with professional communication, including drafting emails, creating client-facing documents, and managing inboxes, ensuring a consistent and professional brand voice
• Planned and coordinated domestic and international travel, including flights, accommodations, and itineraries, resulting in stress-free logistics and on-time arrivals
• Handled personal errands and day-to-day logistics to support work-life balance for executives, such as scheduling appointments, placing orders, and coordinating home services
• Supported recruitment efforts, including job posting, screening candidates, scheduling interviews, and onboarding
• Created and managed digital content such as social media posts, newsletters, and internal documentation, contributing to increased online engagement and brand consistency
September 2023
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November 2024
News Research Publication
(Article Writer)
• Managed and maintained three news websites, overseeing the end-to-end process of writing, editing, and publishing content. Delivered timely and engaging articles, resulting in a 20% boost in monthly readership
• Developed and executed content strategies that enhanced audience engagement, attracted new users, and increased on-site time by over 25% within six months
• Collaborated cross-functionally with writers, editors, and SEO specialists to ensure all published content adhered to SEO best practices, helping achieve a 40% uplift in organic search traffic.
• Ensured consistent editorial quality and brand voice across platforms, leading to a 30% increase in returning visitors by maintaining relevance and credibility
• Collaborated cross-functionally with writers, editors, and SEO specialists to ensure all published content adhered to SEO best practices, helping achieve a 40% uplift in organic search traffic
April 2020
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June 2023
Career Break
(Full-time Parenting)
• Dedicated time to full-time parenting, successfully managing household responsibilities while maintaining strong organizational, time management, and multitasking skills.
• Attended industry-related seminars, webinars, and online courses to stay updated on trends in customer service, virtual assistance, and social media management.
• Completed self-paced learning in tools such as Microsoft Office, Google Workspace, Canva, Loom, Zoom, Calendly, Outlook, MS Teams, Zoho CRM, and Trello, enhancing technical proficiency.
• Engaged in self-review and skills upgrading, resulting in improved adaptability and problem-solving capabilities.
• Maintained a growth mindset, ensuring a smooth transition back into the professional workforce with updated knowledge and refreshed skills.
September 2019
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March 2020
Sutherland Global Solutions
(Customer Service Representative)
Sutherland logo
Customer Service Representative
Customer Service Representative
Sutherland · Full-timeSutherland · Full-time
Sep 2019 - Mar 2020 · 7 mosSep 2019 to Mar 2020 · 7 mos
Philippines · On-sitePhilippines · On-site
• Performed back-office support for prepaid card services, including applicant verification, documentation review, and account activation, achieving a 99% compliance rate with company and regulatory standards.
• Reviewed and monitored customer transactions for accuracy and legitimacy, detecting and escalating suspicious activity, contributing to a 22% reduction in fraudulent transactions.
• Processed fraud claims and disputes with a 95% accuracy rate, ensuring timely resolution within or ahead of SLA targets.
• Collaborated with compliance and fraud prevention teams, improving fraud detection efficiency by 18% through proactive case handling.
• Delivered clear and professional communication with customers regarding account status, claim updates, and resolution outcomes, resulting in a 15% increase in positive feedback scores.
• Maintained detailed and organized records of all customer interactions and case progress, supporting 100% audit readiness and operational transparency.
• Consistently exceeded performance targets, with an average 98% case turnaround completion rate.
July 2018
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February 2019
Flatworld Solutions Philippines
(Data Entry Specialist)
• Accurately entered and processed customs documentation for imports and exports in compliance with Canadian Border Services Agency (CBSA) regulations, maintaining a 99% data accuracy rate.
• Verified shipment details, tariff codes, and declared values to ensure correct duty and tax assessments, reducing processing delays by 20%.
• Coordinated with brokers, carriers, and clients to resolve documentation discrepancies and ensure timely customs clearance.
• Managed high-volume data input for invoices, bills of lading, and import/export declarations while meeting strict deadlines.
• Ensured confidentiality and compliance with trade regulations and company policies in all data-handling processes.
My Services
Lead Generation
Expert in data mining, prospecting, lead qualification, and multi-channel outreach for high-quality sales prospects
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer service representatives
Helping customers understand the product and answering questions about their reservations.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Virtual Assistant
Provides professional administrative, technical, or creative assistance to clients