2018
BSED-Values Education and Christian Education
Christian Colleges of Southeast Asia
More Info About Me
I love helping businesses, big or small, truly shine online. My goal is to make your brand stand out and succeed.
I've got a unique mix of skills from my time as a virtual assistant, social media manager, and in customer service and data processing. This means I can tackle a lot of different challenges for you.
I use smart ways to dig up info, reach out across different platforms, and make sure we're connecting with just the right people to boost your sales. On social media, I'll help you build a brand presence that's both professional and fun, connecting you with customers old and new. Plus, I'm super precise, whether I'm managing tons of hotel bookings with 99% accuracy or carefully handling financial documents and customs data, precision and efficiency are always my top priorities.
My years of working directly with clients, along with my ongoing training, have taught me how to make things run smoother, work smarter, and turn potential leads into real sales. I'm always eager to learn new things and put that knowledge to good use. I believe in a calm, focused approach to work, and I'm here to make sure your brand doesn't just look good, but truly thrives.
My Skills and Competencies
Administrative Support
Appointment Setter
Cold Caller
CRM Management
Lead Generation
Virtual Assistant
Social Media Manager
Customer service representatives
Data Entry
Graphic Design
Certificates
My Experience and Education
July 2022
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March 2024
Anacore
(General Virtual Assistant)
1. Helped with daily office tasks like managing calendars, answering emails, and getting documents ready.
2. Handled different jobs such as putting information into systems, doing research, and scheduling social media posts to help things run smoothly.
3. Made work processes better and helped improve how much work got done by solving problems and staying organized.
November 2021
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December 2022
Apterian
(Appointment Setter)
B2B Services
1. Successfully qualified and scheduled appointments for sales teams with key decision-makers in target businesses.
2. Conducted effective cold outreach (calls, emails, chats) to identify and engage potential clients for B2B services.
3. Utilized CRM systems to manage leads, track interactions, and ensure seamless handover to sales.
March 2019
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January 2020
Teleperformance Philippines
(Customer Service Representative)
Hotel Booking (Reservation)
1. Managed high-volume hotel reservations with 99% accuracy in booking information and guest details.
2. Achieved a 95% response rate to guest inquiries and booking requests, ensuring timely and efficient service.
3. Processed reservations, modifications, and cancellations while maintaining precise records and guest satisfaction.
February 2018
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October 2018
Sutherland Global Philippines
(Customer Service Representative and Backoffice)
1. Managed end-to-end processing of prepaid reloadable card applications and transactions, ensuring data accuracy and compliance.
2. Provided comprehensive customer service and back-office support, effectively resolving inquiries and maintaining accurate cardholder records.
3. Performed meticulous document verification and data entry to facilitate card activations, reloads, and account maintenance.
May 2017
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November 2017
Flatworld Solution Philippines
(Data Entry)
1. Accurately input and managed customs-related data into relevant systems, consistently achieving 95% data entry accuracy.
2. Verified and reconciled shipment details against provided documentation for customs approval, ensuring compliance and efficiency.
3. Applied critical decision-making to approve or reject items based on comprehensive document review and regulatory adherence.
My Services
Lead Generation
Expert in data mining, prospecting, lead qualification, and multi-channel outreach for high-quality sales prospects
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer service representatives
Helping customers understand the product and answering questions about their reservations.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Virtual Assistant
Provides professional administrative, technical, or creative assistance to clients