2016
Bachelor of Science in Accounting Technology
University of San Carlos
More Info About Me
I’m 27 years of age, I graduated from the University of San Carlos with a degree of Bachelor of Science in Accounting Technology. A significant experience I had in the accounting field was when I had my on the job training at a local real estate here in Cebu, where I was assigned in the accounting department and was tasked to do basic accounting related activities like balancing the book of the companies, and also basic tasks like filing and encoding. The recent job I had was at Teleperformance, Phil. as a Customer Service Representative for a very popular streaming service, and I was tasked to solve customer issues regarding the service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2018
Teleperformance, Philippines
(Customer Service Representative)
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.
-Processing orders, forms, applications, and requests.
-Keeping records of customer interactions, transactions, comments, and complaints.
-Communicating and coordinating with colleagues as necessary.
-Providing feedback on the efficiency of the customer service process.
-Managing a team of junior customer service representatives.
-Ensure customer satisfaction and provide professional customer support.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.