2020
Electronics Communication Engineering
Cebu Institute of Technology - University
More Info About Me
I am a Virtual Assistant and SEO Specialist with 4 years of multi-tasking experience as a customer service support. I have the knowledge of an SEO expert and also the knowledge to beat the competitors in Off Page and On page optimization. A tech-savvy problem solver that you can rely on. Enthusiastic individual with superior skills in both team-based and independent capacities. I am always up for a challenge and committed to provide the best possible services. I am inquisitive person and am constantly learning. Able to focus on work without the need for supervision.
• Self-motivated
• Active listening Skills
• I am flexible in my working hours.
• Able to deliver my tasks and projects on time.
• Able to adapt and overcome challenges.
• Able to focus on work without need for supervision.
• I have experience working as part of a team and individually.
• With 4 years of work experience in a BPO industry as a customer service representative.
• Always open to learn new things, improving and correcting mistakes.
• Loves to travel
• Loves to read especially manga/comics
My Skills and Competencies
Customer Service Support
Social Media Management
SEO Specialist
Data Entry
Copywriter and Content Creator
Certificates
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My Experience and Education
2019
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2023
Sykes Asia | Foundever
(Customer Service Support)
Specialists process complaints and issues related to products or services. Responsible for handling questions, comments and complaints regarding a particular business.
• Chat Support
• Inbound/Outbound Support
• Email Support
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Private Blog Network
Create and manage a network of high-quality, with the purpose of boosting the search engine rankings of a website.
Email Management
Help stay on top of your inbox, avoid email overload, and improve overall communication and collaboration with others.