2017
Bachelor of Arts in Communication
Far Eastern University
More Info About Me
Competent payroll leader who is committed on implementing process and operational improvements to meet client and company’s requirements.
My Skills and Competencies
Certificates
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My Experience and Education
2021
-
2022
IBM, BUSINESS SERVICES INC.
(US HR PAYROLL DELIVERY TEAM LEAD)
• Possesses payroll process knowledge and experience across the business processes
supported for client
• Works proactively with clients to know and understand their strategies, priorities and
operations
• Responsible for providing quality service by guiding the payroll practitioners on process
execution setting up standards for process delivery, and resolving issues
• Conducts training or coaching to team on policies, regulations and processes
• Creates Service Level Agreement (SLA) Reports and ensures SLA are consistently met.
• Identifies areas of opportunity for improving efficiency, accuracy, and other operational
measures of excellence
• Audits and reviews the payroll transactions processed by practitioners
2019
-
2020
IBM, BUSINESS SERVICES INC.
(US HR PAYROLL ADMINISTRATOR)
• Processes US end-to-end payroll on a weekly and bi-weekly basis.
• Analyzes, processes and validates payroll related reports, requests and documents
accurately and in a timely manner
• Manages and responds to payroll related inquires via email.
• Acts as a first point of escalation for payroll related cases raised by contact center.
• Participates in special projects and/or system testing and ensure that objectives are met.
2017
-
2019
IBM, BUSINESS SERVICES INC.
(HR CONTACT CENTER REPRESENTATIVE)
• Responds to queries on HR Related Towers including but not limited to Employee Data
Management, Compensation and Benefits and Payroll via multiple channels such as
phone, email and live chat.
• Uses HR system for documentation and escalation as needed provided that appropriate
process has been followed.
• Dispatches and filters emails to the team.
• Generates daily SLA impacting reports for management.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.