2003
Bachelor of Science in Hotel and Restaurant Management
University of Baguio
More Info About Me
Efficient, result-oriented and extremely motivated to constantly develop my skills and grow professionally. Has a cheerful personality, love to express my ideas through writing and is open for new learning opportunities. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
My Skills and Competencies
Planning/Organizing
Project Management
Calendar Management
Email Management
Travel Management
Creative Problem Solver
Certificates
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My Experience and Education
2017
-
2022
Sitel Philippines, Inc.
(Learning Specialist)
Training new customer service employees and helping experienced employees improve their performance. It's my job to develop educational materials, run training sessions to fill in any skills gaps, and keep my employees motivated. Assessing employee skill levels, identifying training requirements, ensuring training objectives are in line with business goals, and putting together training programs are all part of employee development.
2012
-
2017
Sitel Philippines, Inc.
(Team Leader)
Maintaining the team's daily routines. Team motivation is essential to achieving organizational goals. Create and implement a plan to meet goals. Assisting employees in developing their self-awareness, product expertise, and interpersonal communication abilities. Assisting in the expansion of the business by building an effective team. An atmosphere that inspires the team to perform at their best is created.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.