2004
BA Communication Arts (Major in Speech Communication)
University of the Philippines - Mindanao
More Info About Me
I am an expert VA with over 10 years of experience in BPO. This was a combination of sales, customer service, complaints, and technical support. I was also promoted to being a Subject Matter Expert and was in-charge in building the consultants & capability. I have advanced expertise in data analysis, data entry, admin tasks, email correspondence, messaging, and customer support.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Seventy Eleven LLC - Amazon
(DATA ANALYST/VIRTUAL ASSISTANT)
• Data Analysis
• Purchasing
• Contacting suppliers
• Opening accounts Product research
• Formatting leads for analysis
• Uploading leads
2017
-
2020
TELSTRA
(Customer service/Sales/Complaints Coordinator)
• Answer customer account, products, and technical inquiries via the messaging platform
• Provide real time solution to customer concerns
• Transition every call to sales and offer value-based service
• Process orders Process subscriptions
• Take real-time escalations for customer complaints and provide resolution
• Create customer-oriented conversations in dealing with each complaint
• Manage the case if the solution takes time making sure the customer is updated from time to time
2014
-
2017
TELSTRA
(Subject Matter Expert)
• Build the team’s capability by providing knowledge-based materials, improving processes, and providing real-time assistance to challenging customer concerns
• Take real-time escalations and be available for proactive recovery when needed
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.