N/A
BS Hotel and Restaurant Services
Western Visayas College of Science and Technology
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
06/2022
-
12/2022
Global Logistics Transportation Corp
(Admin Assistant)
• Assisting with shipments based on product availability and customer requests.
• Tracking orders to ensure timely deliveries.
• Preparing shipping documents like invoices, purchase orders and bills of lading.
09/2021
-
04/2022
TDCX
(Sales Reception Desk)
• Redirecting calls to the right resource for assistance.
• Filtering customers that are good for sales.
• Transferring customers to Sales that are qualified to post their Ads online.
• Sending emails to customers/Sales representatives to relay information.
09/2020
-
01/2021
Concentrix Philippines
(Customer Service Representative)
• Assisting customers with refunds and returns.
• Assisting customers with their online purchases at the website.
• Directing and transferring customers to the proper department based on their concerns.
• Assisting with store location and contact numbers.
• Providing information about sales, promotions and discounted items.
• Processing over the phone purchases.
10/2018
-
06/2020
Demand Science Team Philippines Inc.
(Virtual Telemarketer)
• Responsible for calling prospects provided by the client to generate leads.
• Verifying and updating prospects information on records.
• Submitting leads with proper documentation.
• Recording leads to the team's tracker to be aware of the total generated leads per team
02/2008
-
06/2017
Sykes Asia Inc.
(Sales and Customer Service Representative)
• Identified chronic customer issues by creating and maintaining customer complaint logs.
• Addressed and resolved customer complaints empathetically and professionally.
• Gather and verify all required customer information for tracking purposes.
• Accurately documented and resolved customer service issues.
• Referred unresolved customer grievances to designated departments for further
investigation
• Acted professionally and patiently when addressing negative customer feedback
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service Representative
Search the Internet for information on a wide variety of topics.
General Virtual Assistant
Promote companies' products and services by developing copy for websites, social media, marketing materials.