2016
Bachelor of Secondary Education major in Mathematics
University of Cebu
About Me:
A highly self-motivated individual. Strong background in Customer Service which I gained excellent communication skills honed by experience, including listening skills and adaptability. Flexible and a quick learner motivated to complete tasks quickly and efficiently.
My Skills and Competencies
Customer Service
Recruitment Consultant
Social Media Management
Data Entry
Certificates
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My Experience and Education
June 2023
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Dec 2023
DrCatalyst
(Virtual Administrative Medical Assistant)
Take inbound calls for appointment scheduling.
Train new VAMA to do the same role
Fax Management
Jan 2023
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June 2023
Sterling Physical Therapy
(Medical Receptionist)
Answer inbound calls and help with scheduling, rescheduling, and clinic information.
Organize and maintain patient records
Upload Signed plan of care, Insurance Card, Referral, Driver’s License
Data Entry - verify patients’ information on insurance card and license for case checking.
Oct 2021
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Jan 2024
Common Living USA
(Admin Leasing Assistant)
Monitor deadlines and provide notice to leads when necessary. Assist in making follow ups regarding the completion of the onboarding process in a timely manner to ensure a deal is closed as quickly as possible.
Jan 2021
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June 2021
Soar Investment Group UK
(Recruitment Consultant)
Conduct interviews with potentially suitable candidates and short-listing qualified candidates.
Follow up on candidates who passed the interviews to discuss the result, onboarding requirements and further details of the job.
Oct 2020
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Jan 2021
Sykes Asia
(Quality Analyst)
Monitor Calls, Chat, and Email
Conduct 1on1 or Team feedback/coaching session to disucss actionable insights
Oct 2021
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0ct 2020
Sykes Asia
(Subject Matter Expert)
SME – is the next closest person to a team manager in terms of responsibility. Helps tracking team performance and helps improve on weak points. Act as the all-round expert in process and product that will be providing support and in case of escalations; we will be the ones taking the ownership of such interactions.
My Services
Recruitment Consultant
Lead Generation Conducting interviews Short-listing candidates
Data Entry
Search the Internet for information on a wide variety of topics | Update Datas
Customer Service
Interact with customers, resolve issues quickly and effectively and has a wide range of customer service soft skills.