2019
Culinary Arts
Gerardo's School of Culinary Arts
More Info About Me
I have been in the customer service industry for almost 8 years with a bit of a background in lead generation. I champion excellent customer service by going above and beyond when assisting my customers. I am technically savvy and resourceful which makes learning new programs easier.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
OTR Mobile USA
(Live chat Supervisor/Lead Gen Specialist)
My primary job is to look for qualified leads to resell our products to their customers and get them to agree on a quick Google meeting with our partner program manager. I also handle live chats for clients who are under our partner program. I also take live chats from existing partner clients.
2019
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2020
TDCX Mandaluyong
(Customer Experience Specialist)
Assisted both Airbnb hosts and guests via phone, email, and chat in resolving their concerns such as setting up a listing, resolving disputes, and processing payments.
2018
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2019
Concentrix San Lazaro
(Customer Service Associate)
Handled inbound phone inquiries such as payment hold and disputes from both sellers and buyers who use Paypal as a payment processor.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.