2022
Bachelor of Science in Airline Management
Indiana Aerospace University
More Info About Me
Dedicated professional with a passion for learning, a strong desire to contribute my skills and experiences in the best possible way, and quality-driven to provide excellent assistance and service.
Supporting customers or businesses in achieving their goals is at the core of my professional mission. I thrive in a collaborative environment, viewing challenges as opportunities for growth. My adaptability, attention to detail, and creative mindset contribute to effective problem-solving, ensuring tasks are not merely completed but elevated. Also, I like to mention that I work hard, and I am eager to make the best job of what I am doing; especially I like and thrive with building a balanced and friendly environment, but at the same time keep loyalty to my employer.
In addition to my professional attributes, I am confident in my ability to make meaningful contributions to any project or team, and I look forward to leveraging my strengths in dynamic work environment that values innovation and collaboration.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2023
DITO Telecommunity Corp.
(Retail Stores Specialist)
Sales: promote and sell telecommunication products and services to customers, educate customers about various plans, features, and devices, meet or exceed sales targets through effective product knowledge and persuasion
Customer Service: provide excellent customer service by addressing inquiries and resolving issues, assist customers in selecting suitable plans and devices to meet their needs, handle customer complaints and ensure timely resolution
Technical Assistance: help customers with device setup, troubleshooting, and basic technical support, provide demonstrations of device features and functionalities, assist customers in transferring contacts and data between devices
Administrative Tasks: process sales transactions accurately using the company's POS system, manage customer accounts, including plan changes and billing inquiries, maintain organized records of sales, customer interactions, and transactions
2022
-
2022
Transnational Aviation Support Services Inc.
(Passenger Service Agent)
Customer Service: greet and assist passengers during check-in and provide information about flight details, boarding procedures, and any necessary documentation, handle passenger inquiries, concerns, and requests in a courteous and professional manner, ensure a high level of customer satisfaction by addressing passenger needs effectively
Check-In and Boarding: process passenger check-ins, issue boarding passes, and verify travel documents, assist with boarding procedures, ensuring passengers board the aircraft efficiently and on time, coordinate with airline staff to manage boarding queues and resolve any issues
Baggage Handling: tag and handle checked baggage, ensuring proper routing and compliance with airline policies, assist passengers with carry-on luggage and enforce size and weight restrictions
Communication: communicate effectively with airline crew, ground services, and other relevant personnel to ensure smooth operations, announce flight details, boarding calls, and other important information to passengers
Problem Resolution: address and resolve passenger issues, such as missed flights, lost luggage, or other concerns, handle irregularities, flight delays, or cancellations by providing timely and accurate information to affected passengers
Safety and Security: adhere to safety and security protocols, including screening passengers, baggage, and verifying identification, report any suspicious activities or security concerns to appropriate authorities
2021
-
2022
Indiana Aerospace University
(Web Designer Assistant)
Web Design: assist in creating visually appealing design elements for websites, collaborate with the design team to develop engaging and consistent visual styles
Content Management: assist in updating and managing website content using content management systems (CMS), ensure that all content is displayed correctly and consistently across different browsers and devices.
Coding and Development: basic understanding of HTML, CSS, and other relevant web design languages, assist in coding and implementing design elements into websites
Quality Assurance: conduct testing of websites to ensure functionality and responsiveness, identify and troubleshoot any issues related to design and user experience
Collaboration: work closely and communicate effectively with web developers to achieve project goals
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.