2015
Diploma in Travel and Tourism Management Services
Saint John Bosco Institute of Arts and Sciences
Reliable Virtual Assistant with Strong Customer Service and Administrative Expertise
I’m Donna Lorica, a dedicated Virtual Assistant with experience in email and chat support, data entry, and administrative tasks. I’m married and a proud mom of one, holding a Diploma in Tourism Management and having completed General Virtual Assistant training at ProVA. With a strong background in customer service, I bring excellent communication, organization, and multitasking skills. Proficient in Zendesk, Google Workspace, Microsoft Office, and Canva, I help businesses stay efficient an
d well-organized.
My Skills and Competencies
Google Excel
Time management and multitasking
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
SHEIN LTD. Corporation
(Subject Matter Expert / Customer Service Representative)
Handled customer inquiries via chat and email, ensuring timely and accurate responses.
Created standardized response templates to improve communication efficiency.
Provided team support and guided new agents through training and process updates.
Adapted quickly to new systems and procedures in a fast-paced remote environment.
2017
-
2018
Rustan Coffee Corporation (Starbucks Coffee)
(Barista)
Delivered excellent customer service in a fast-paced environment.
Maintained workplace cleanliness and organization, ensuring compliance with store standards.
2015
-
2017
SPI CRM
(Customer Service Representative)
Responded to over 2,500+ customer concerns via inbound calls, maintaining excellent service ratings.
Processed client data and order requests with accuracy and attention to detail.
Collaborated with team members to improve workflow and reduce response time.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.