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Bachelor of Science in Education
University of Baguio
More Info About Me
My name is Donna Flor Chan. I'm a Virtual Assistant who works from home. Answering emails, inbound calls, outbound calls, chat support, scheduling meetings, managing spreadsheets, data entry, social media management and basic graphic design are some of my administrative specialties. I’ll gladly share it with you. As a Virtual Assistant bring you my knowledge and experience.
Proactive customer service representative with expertise in delivering support services and resolving costumer complaints. Trained in software and type techniques. Skilled at listening to customers meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying clients.
If you employ me, You can count on prompt communication, assured satisfaction and timely output delivery
My Skills and Competencies
Social Media Management
Real Estate VA
Data Entry
Content Creator
Amazon listing
Costumer Service Representative
Certificates
My Experience and Education
June 2022
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June 2022
JermarGETITSOLD
(Social Media Manager/ Virtual Assistant)
Overseeing a company's interactions with the public by implementing social media platforms' content strategies.
2021
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2022
Taskus
(Customer Service Representative)
We cater delivery company queries and also payments such as refunds, gift certificates and promos .
2016
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2016
Sitel Baguio
(Customer Service Representative)
Offered advice and assistance to costumers, paying attention to special needs and wants. Answered costumer telephone calls promptly to avoid on hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing costumer needs and resolving concerns regarding transaction verification, process codes for their checks and activating their cards.
2012
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2015
Management Information System
(Student Assistant)
Assist students if there are problems with their computers including paper works such as Microsoft word, excel and graphic designs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.