2005-2014
Bachelor of Environmental Science
Eastern Visayas State University
More Info About Me
I have four years of experience in the BPO industry, where I have successfully managed multitasking roles including inbound and outbound calls, chat, and email support. This broad background has equipped me with the skills necessary to meet and exceed customer satisfaction guideline.
I am very good in using CRM tools such as Zendesk and Salesforce. Additionally, I am confident in my ability to quickly learn and adapt to new tools, typically mastering them within three days to one week. I also have experience with communication platforms such as Microsoft Teams, Slack, Google Meet, and Zoom. I believe my experience and skills align well with your qualifications.
My Skills and Competencies
E-commerce Amazon VA
Facebook Ads Manager
Data Entry
Data Entry Lead Generator Specialist
Certificates
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My Experience and Education
2019
-
2020
Sitel
(Customer Service Representative)
Back Office/Email Support and Inbound calls
2020
-
2021
Teletech
(Customer Service Representative)
Chat support, email, Inbound/Outbound calls
2022
-
2024
Holisto
(Customer Service Representative)
Back office/Inbound calls/Sales Representative
My Services
Facebook Ads Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.