2014
Bachelor of Secondary Education- Biological Science
University of Southeastern Philippines
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2023
Telephilippines.Inc (Teleperformance)
(Operations Supervisor)
Supervise and mentoring a team of more than 10 agents to provide excellent customer experience and to reach the client given target. Analyzes data to understand the decline or improvement of the team's performance and implement SMART action plan to address any challenges.
2015
-
2016
Telephilippines.Inc (Teleperformance)
(Customer/Technical Support Representative)
Act as a frontliner to support customers who are in need of help for their cable, internet, phone and home security and attain client given metrics.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.