San Pedro College
More Info About Me
I am customer service representative, with passion for organization. I have 16 years of experience in banking and payroll, where I've honed my skills in communications, finance and payroll service skils. Outside of work, I enjoy hanging out with my family and reading.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2024
ADP Philippines Inc
(Client Service Representative II)
Responsible for providing assistance and support with payroll processing and related
activities. Key Responsibilities:
1. Assist with payroll processing via chat, phone and email communications
2. Works as the primary client liason for all employer level concerns and provides first
level support primarily over chat for several complex functional areas pertaining to
payroll, taxes and compliance.
3. Transfer to specific department or send request related for complex issues regarding
payrol, such as time card, tax, HR and benefits
4. Assist in payroll reports and tax filings inquiries.
5. Stay informed about changes in payroll laws and regulations.
2007
-
2017
Teleperformance
(Customer Service Representative)
Customer Service Representative
Responsible for assisting inbound customers with their inquiries, resolving complaints,
and providing them with an exceptional customer experience related to consumer
banking (checking and savings account). Also perform service request and provided
options of other products and services.
Apply By Phone Specialist
Handle apply by phone credit card application. Assisted customers’ questions and
concerns regarding credit card application.
Fraud Specialist
Responsible for preventing and detecting fraudulent activities related to credit card
transactions. Monitoring transactions, identifying suspicious patterns or behaviors, and
report any reported cases of fraud for investigation.
2003
-
2007
San Pedro College
(Teacher)
Responsible for planning and delivering lessons (biological science) in a classroom
setting. Create / modify curriculum, assess student progress, and provide feedback to
students. Collaborate with colleagues/department heads for reviews on program,
curriculum and accreditation; and attend professional development opportunities
(graduate school and seminars)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.