2020
Political Science
University of Mindanao
Hello there, my future client!
Hello, I'm Dona. I present myself as an invaluable resource in the field of Virtual Assistants thanks to my keen judgment and attention to detail. I have exceptional organizing abilities that enable me to adapt to a variety of circumstances with ease and show a dedication to going above and beyond expectations. I take great pride in offering each and every client exceptional service.
My Skills and Competencies
Social Media Management
Data Entry and Analysis
Customer Service
Time Management and Organization
Communication Skills
Problem Solving
Certificates
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My Experience and Education
2022
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2023
Alorica
(Customer Service Representative)
• Clear and effective verbal and written communication.
• Active listening to understand customer concerns.
• Ability to understand and share the feelings of customers.
• Compassion and patience in resolving issues.
• Analytical skills to identify and resolve customer problems.
• Ability to think on their feet to find solutions.
• In-depth understanding of the company's products or services.
Knowledgeable about policies, procedures, and FAQs.
• Adaptation to changes in policies or procedures.
• Flexibility to handle diverse customer personalities and situations.
•Resolving conflicts to achieve customer satisfaction.
• Familiarity with customer service software and tools.
• Ability to communicate effectively with diverse customers.
•Coordination with other departments to resolve complex issues.
•Maintaining composure and patience, especially in challenging situations.
Understanding that customers may be frustrated or upset.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Enhance store efficiency with my expertise: order processing, customer support, and product listing optimization.
Content Creator
Boost brand visibility by creating content for websites, social media, and marketing materials to advertise companies' p