2006
B.S Information Technology
AMA Computer College
More Info About Me
As a customer service representative I provide a personalized experience to customers. Provide appropriate solutions and alternatives. Follow up to ensure resolution. Take the extra mile to engage customers.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2023
CAPITAL ONE PHILIPPINES SUPPORT SERVICES CORP.
(Sr. Operations Representative)
Assists to general inquiries and account level information to credit card holders.
2015
-
2017
TATA CONSULTANCY SERVICES
(Loan Counselor)
Make outbound and inbound calls to collect and keep account to current status.
2012
-
2015
ALORICA PACIFIC RIM
(Customer Service Specialist)
Answers incoming phone calls and resolves technical issues of customers that includes television, internet, and home phone.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.