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BSBA Major in Marketing and Advertising
De La Salle University - Dasmariñas
More Info About Me
Skilled Medical Virtual Assistant with a robust understanding of healthcare processes and patient management. Proficient in medical transcription, billing procedures, and electronic health record systems. Combines clinical knowledge with exceptional administrative skills to ensure efficient patient scheduling, accurate data entry, and seamless telehealth coordination. Demonstrates unwavering dedication to maintaining patient confidentiality and adhering to health information standards. A reliable remote partner for healthcare professionals, committed to optimizing patient care and enhancing administrative workflows
My Skills and Competencies
Social Media Management
Data Entry
Medical VA
Customer Service
Certificates
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My Experience and Education
2024
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2025
DME Service Solutions
(Customer Service Representative)
Provide assistance to members who wanted to reorder their diabetes testing supplies
Assist members in making a payment and provide proper education regarding their billing concerns on how their insurances are being billed resulting to a balance on their account
Admin tasks such as reviewing prescriptions or doctor’s orders and have it documented to the members accounts
Reviewing accounts if a prescription or medical records has been received
Initiate emails to supervisor for orders that needs to be expedited
2022
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2023
Optum Global Solutions
(Subject Matter Expert)
Admin Tasks such as generating reports, data collections and day to day call tracker consolidation Provide process updates to the team in order for everyone to be aligned with the process
Conduct coaching session with agent/s regarding their markdowns and opportunities from QA
Audit Coordination with Client for further changes and updates with the account and the process
Provide training to new hires about the process and the account that we’re handling
Respond to Client’s Email for escalation purposes
Taking supervisor calls and do supervisor callbacks if needed
Queue Management
2020
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2022
Ibex Global Solutions
(Subject Matter Expert / Quality Analyst)
Ability to take supervisor calls and do supervisor callbacks if needed and if the situation cannot be de-escalated
Provide leadership throughout the whole program specifically to an assigned team to ensure KPIs are met
Queue Management – provide callouts to different agents regarding their day-to-day adherence as well as wrap time, long calls, activity status and their plotted schedules
Audit calls to make sure everyone is guided with the process
Reach out to Team Managers to provide feedback, tips, and best practices regarding each team’s opportunities
Conduct QA Talks to keep everyone posted with updates or changes made from the client Calibration with the client to discuss common opportunities and improvements from the agents and make sure everyone is aligned when it comes to how each tracking items are scored
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Data Encoding, Data Collection
Medical VA
Transcribing medical reports, Medical knowledge, and Providing general administrative support