2019
BSBA major in Business Management
Far Eastern University
More Info About Me
I’m a dedicated professional with a strong and versatile background in customer service, technical support, and lead qualification, with a focus on providing exceptional service and building strong client relationships. Over the years, I’ve honed my skills in various industries, including property management, telecommunications, healthcare, and social media support.
Whether it’s guiding a team, managing client relationships, or diving deep into technical troubleshooting, I’m passionate about delivering high-quality work and exceeding expectations.
My Skills and Competencies
Appointment Setting
Customer Service
Administrative Support
Data Entry & Quality Management
Certificates
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My Experience and Education
Mar 2023
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Aug 2024
OutBranding Promos
(Customer Service Representative)
•Responded to product inquiries through phone, email, and chat
•Processed Presentations, Sales Orders, and Purchase Orders
•Provided feedback to current processes and assisted in improving SOPs
Jan 2022
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Jun 2024
FRONTSTEPS
(Lead Qualification Specialist)
•Qualified inbound B2B sales inquiries and registrations, endorsing them to sales
representatives while maintaining a 100% call handle rate.
•Conducted list maintenance and data quality upgrades in Salesforce CRM via Excel and other
software.
•Accurately followed complex lead qualification instructions, conducting extensive
research for data integrity.
Feb 2023
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Jan 2024
BBA Management
(Assistant Property Manager)
•Supported day-to-day property operations, addressing tenant inquiries promptly and
efficiently.
•Managed technicians' schedules and tracked hours using tools like Google Sheets
and Property Meld.
•Fostered positive relationships with tenants, vendors, and contractors for
efficient property maintenance by 90%.
Aug 2022
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Aug 2023
Cognizant
(Healthcare CSR)
•Collaborated with other facilities for Patients Referrals, Handled Insurance Verification, and Coverage.
•Coordinated and confirmed appointments, optimizing calendar management.
•Handled Inbound and Outbound calls attending patient queries.
•Managed EHR/EMR for Medical History and updated Test Results.
Mar 2019
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Aug 2022
Google Nest
(Tier 2 Tech Support | Social Media Engager)
•Engaged with customers using our Social Media Channels
•Resolved escalated technical issues, conducted in-depth troubleshooting, and provided expert guidance to ensure swift problem resolution for advanced Google Nest-related challenges.
•Corresponded with customers to resolve Google Nest issues and concerns through phone and chat.
•Collaborated with and assisted T1 technical representatives
My Services
Real Estate Property Management
Managing tenant relations, coordinating maintenance, and performing administrative duties to support overall operations.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Handling patient information, update medical histories, and maintain accurate and organized patient records.
Lead Generation
Generate and qualify leads to maintain a steady pipeline for the sales team.