June 2008 – April 2010
Computer Programming and System Design NCIV
AMA COMPUTER LEARNING
More Info About Me
I have been working in Customer Service for 12 years now equipped with different skill sets such as taking inbound and outbound calls, chat, email, and admin tasks in different accounts like Telco, Document Management Technology, and Mortgage, Insurance, and Real Estate. In addition, for a few months, I have worked as a testing agent for a startup company as a support handling processing orders and user requests like refunds, credits, and missing orders for Amazon. To date, I am working as a Sales Representative for a Gutter Cleaning Company. I am up for new challenges to work hand and hand with you. Let's talk about it.
My Skills and Competencies
Social Media Management
SEO
Data Entry
Customer Service
Web Content Writing
Sales representative
Certificates
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My Experience and Education
2021
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2022
CLEAN PRO GUTTER CLEANING
(SALES REPRESENTATIVE)
• Taking inbound and doing an outbound call to set up an appointment for a gutter cleaning service and providing updates.
• Sending text for the update using text line.
• Admin tasks like updating information in google sheets.
March 2022
-
June 2022
Brain Technology
(Chat Support)
Chat support for Amazon processing and tracking orders, refunds, and credits.
2017
-
2020
ALTISOURCE BUSINESS SOLUTIONS INC
(CASH FOR RELOCATION ASSOCIATE/CUSTOMER SERVICE)
• Analyze accounts to determine eligibility of an occupant to the Cash for Relocation Program by processing system generated data and or by collaborating with relevant department through phone, chat or email.
• Facilitate outbound calls with the aim of filtering through a list of leads of possible occupants of properties under assigned portfolio.
• Aid in updating the list of leads by coordinating with appropriate department to tag specific contact as a possible right party or to eliminate the ones having no relation to the property we handle.
• Establish connection once right party contact is reached to better inform the occupant of standard procedures, guidelines and company expectations before getting them to have Cash for Relocation agreement with us.
• Gather and update all necessary information including the occupant’s details on the system once agreement is reached.
• Prepare documents to be sent out to parties involved and do follow- ups if necessary.
• Coordinate with the management for special requests or for obtaining permission for anything that would deviate from the standard procedure.
• Maintains communication with occupant, follow through and assist in possible complaints until agreement is fully executed.
• Address process-related inquiries during inbound calls or direct the occupants to the right department if concerns are out of scope.
July 2016
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December 2016
BLUESTONE GROUP PTY LTD – PHIL BRANCH
(Collection Officer)
• Confer with the customer by telephone in an attempt to determine the reason for overdue payment, coordinate for the repossession of collateral, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s).
• Trace customer to new addresses using address software or by contacting credit reporting agencies, post office, relatives, employers and other possible leads.
• Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account.
• Overcome stalls and objections and suggest money sources for debt payment.
• Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
• Negotiate settlements, negotiate payment arrangements.
• Performs other duties as assigned.
2015
-
2016
XEROX BUSINESS SERVICES PHILIPPINES, INC.
(COLLECTION SENIOR SPECIALIST)
• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Faxes documents to accounts and follow up.
2010
-
2015
TELEPERFORMANCE
(CUSTOMER SERVICE (RM)/CHAT SUUPORT/SUBJECT MATTER EXPERT/ESCALATION TIER I)
Position: MANAGEMENT SUPPORT (TIER I)
Job description: Take escalated calls whenever the representative can no longer handle the call due to some circumstances that a manager can only override the situation. (Over-the-phone).
Company: TELEPERFORMANCE
Year: 2012-2014
Position: SMART CHAT AGENT and SUBEJECT MATTER EXPERT
Job description:
• Take escalated calls whenever the representative can no longer handle the call due to some circumstances that a manager can only override the situation. (Floor Walker)
• Take escalated calls whenever the representative can no longer handle the call due to some circumstances that a manager can only override the situation. (Floor Walker)
Company: TELEPERFORMANCE
Year: 2010-2012
Position: CUSTOMER SERVICE REPRESENTATIVE (RECIEVABLES MANAGEMENT)
Job description:
• Confer with customer by telephone in order to provide information about products and services.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers’ service or billing complaints by performing activities such as replacing merchandise, refunding money and adjusting bills.
• Refer unresolved customer grievances to designated departments for further resolution.
• Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
• Solicit sale for new or additional services or products.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Check to ensure that appropriate changes were made to resolve customers’ problem.
My Services
Search Engine Optimization (SEO)
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Customer Service Representative
By helping customers understand the product and answering questions.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.