2021
BA History
Polytechnic University of the Philippines
More Info About Me
I’m someone who aspires to become successful in the freelancing world. I possess a unique blend of skill sets, starting from customer relations, researching, data analytics and now hoping to gain knowledge in SEO.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
[24]7.ai
(CHAT SUPPORT REPRESENTATIVE)
AT&T Mobility Postpaid Account
- Data Management: Maintain accurate and up-to-date Customer Information, service
plans, track & manage payment history.
- Leveraging data-driven insights to thoroughly identify and analyze customer issues,
ensuring prompt and effective resolution to elevate the overall customer experience.
- Upselling: Providing expert guidance and cultivating positive brand interactions, thereby
contributing to increased sales, customer satisfaction, and brand loyalty.
2021
-
2022
Quantircs Ent.
(SMALL BUSINESS SUPPORT)
Bell Canada Small Business Account
- Demonstrate a keen understanding of the needs and concerns of small business clients
in sales support, adeptly identifying billing issues, conducting root cause analysis, and
proposing effective solutions.
- Proficiently convey analytical findings to non-technical small business clients in a clear
and accessible manner.
- Providing a tailored strategic recommendations for clients to enhance their small
businesses through collaborative partnerships with Bell.ca services, showcasing a
proactive and client-centric approach.
2019
-
2020
Alorica Inc.
(TECHNICAL SUPPORT REPRESENTATIVE)
Amazon Devices: Echo/Alexa, Smart home, Five TV/Tablet/Stick and Kindle
- Possessing specialized training in troubleshooting Amazon devices.
- Providing technical support for ECHO, Alexa, and diverse smart home devices, focusing
on efficient issue resolution and maintaining high levels of customer satisfaction.
- Also trained for Kindle, Fire Tablet, and Fire TV troubleshooting
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.