2017
Bachelor of Science in Information Technology
Cavite State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Schneider Electric
(IT helpdesk Engineer)
• Provides 2nd level of support through taking calls, E-mail, chat
• Creating, deleting and editing User accounts in Active Directory system
• Process and Handling reported outage
• Maintain User Outlook accounts via MS exchange admin particularly shared mailbox, distribution list, Groups, E-mail setup
• Maintain User accounts in Active Directory (Password Reset, Unlock, Activation, Deactivation)
• Maintain User accounts in RSA such as creating, deleting and assigning tokens
• Maintain User accounts in Okta Multifactor Authentication
• Maintain User accounts in Cisco telephony (Create, delete and changing phone numbers)
• Troubleshoot and solve user’s concern on various software such us but not limited to Zoom, MS Teams, Skype, AnyConnect, WebEx, MS office and internal software uses by the company
• Assisting and resolving user concerns about network such as connecting to VPN, Internet connection, shared drive access
• Processing user request such as access to a particular application, software deployment, computer peripherals
• Doing remote session on user’s machine via Team viewer application
• Provide answers to Frequently Asked Questions directly to end-users
• Use SLAs and priority/severity classification to differentiate requests to address the most critical ones first
• Provides support on Mac and Windows computer
• Provides support on Apple and Android mobile device
2017
-
2019
FIS GLOBAL SOLUTION
(Service Desk Analyst)
• Provides 1st level of support through taking calls, E-mail, chat
• Document and logged tickets depending on the issues of the user via Service Now
• Assisting and facilitating onboarding for new hires
• Maintain User’s VDI Access through Citrix workspace and Desktop Director application
• Maintain User’s account in Active Directory (Unlocking and resetting user’s account)
• Assisting user’s when submitting request
• Provisioning user’s outlook access through MS exchange server
• Assisting users about their VPN (Cisco Anyconnect Client)
• Enrolling, Unlocking and resetting User’s ID badge using ActivClient Agent
• Assisting users for their 2FA accounts (HID activID / HID approved)
• Assisting Users with software installation and procurement such as but not limited to Pycharm, Python packages and other internal applications via SCCM
• Assisting vulnerabilities on user’s machine both Mac and Windows
• Assisting User’s for internet connectivity issues for both Mac and Windows Machine
• Maintaining mobile accounts through Azure portal
• Doing remote session on user’s machine via LogMein (LMI)
• Doing administrative task on user’s machine such as providing access to network drive / Sharepoint access
• Troubleshoot and solve user’s concern on various software such us but not limited to Zoom, MS Teams, Outlook, AnyConnect, WebEx, MS office and internal software uses by the company
• Doing extra mile to User and total contact ownership
• Provides support on Apple and Android mobile device such as but not limited to installing and configuring email access
• Exposed to some various applications. Like Bigfix, Mcafee, Connected backup, Forcepoint, CA PAM (Bastion servers) and other internal applications that Visa uses
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.