2012-2016
Bachelor of Science in Mass Communication
Universidad de Manila
Hello! I'm Dioann. Your Rockstar Virtual Assistant!
My happiness is focused on how I give my outstanding service to clients and customers. I have the longest patience and the most softest heart to anyone who will be in need of me in all aspects which are some traits that I admired most about myself. I am trained to be efficient and professional given my seven years of working experience. I am taught to be open minded with feedbacks, suggestions, advise and even criticism as those will sooner or later contribute with my self growth.
You will always see me in my happiest aura and hear my cheerful voice. My ethic is my asset. I strived hard emotionally, mentally and physically to be on my most peaceful state so I can able to focus in being a reliable partner and teammate without any destruction that could take place along the journey. Setbacks and rejections doesn't shake me as I have build myself to respond positively each time I undergo through it. I have high ambitions with how I want my loved ones to live life coming from a family who started from nothing. This is what keeps me going.
As your Virtual Assistant, my goal is to always exceed your expectations. I can guarantee that I will always be available to collaborate and make sure that your vision with your business, plans and projects will be met. I am enthusiastic about this position and I can promise that we're on this TOGETHER!
Above all, I know that it is not easy being miles away from me but you can attest to my integrity.
I'm your rockstar! Take a chance on me ♡
My Skills and Competencies
The Best Virtual Assistant
SEO Content Writer
Administrative Assistant
Customer Care Agent
Certificates
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My Experience and Education
2023
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Present
FREELANCER
(Law Firm Content Writer)
•Collaborating with law firms to determine content needs and goals
•Conducting thorough research on legal topics and staying up-to-date on changes in laws and regulations
•Writing high-quality content for law firms, including website content, blog posts, social media posts, and email newsletters
•Ensuring that all content is accurate, well-researched, and complies with legal regulations and guidelines
•Developing content strategies and editorial calendars to meet the law firm's marketing and branding goals
•Meeting tight deadlines and delivering content promptly
•Communicating effectively with colleagues/clients and adapting to their specific needs and preferences.
2019
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2023
FREELANCER
(Content/Article Writer)
• Researching and writing high-quality content that is informative, engaging, and meets the client's requirements.
• Conducting interviews and gathering information from credible sources.
• Editing and proofreading your work to ensure it is error-free.
• Meeting deadlines and communicating effectively with clients.
• Pitching ideas and creating outlines for articles that align with the client's needs.
• Keeping up with industry trends and news to stay informed and produce relevant content.
• Collaborating with other writers or editors as needed.
2019
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2023
FREELANCER
(Graphic Designer)
• Meeting with clients to discuss their design needs and preferences.
• Developing concepts, graphics, and layouts for various projects, such as logos, websites, print materials, social media graphics, and more using CANVA
• Presenting designs to clients and making revisions as necessary.
• Creating and delivering final design files in various formats that are suitable for print and digital media.
• Creating and delivering final design files in various formats that are suitable for print and digital media.
• Managing multiple projects simultaneously and meeting deadlines.
• Communicating effectively with clients
2021
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2023
KVH INDUSTRIES INC.
(Customer Service Representative)
• Assisting customer's complain, concerns and request with professionalism and empathy via email
• Real time interaction with customers in need of assistance via chat channel
• Administrative/Clerical Tasks
• Plan Change, Termination, Reactivation, Suspension via Salesforce portal
MAY 16, 2018
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OCTOBER 11, 2018
RIZAL COMMERCIAL BANKING CORPORATION (RCBC)
(Segment Secretary)
• Secretarial and clerical functions for the Segment and other officers in the group; prepares replies to correspondents, memos, reports and other forms of written communication for both internal and external use.
• Arranges meetings, prepares agenda and materials for the segment
• Makes arrangements for transportation and travel requirements for scheduled trips of client calls
• Responsible for the logistics when organizing product briefings, planning conferences, investor briefings, training programs and other client activities.
• Assists clients of Segment in their banking transactions
• Prepares the operating expense budget in coordination with other unit within the segment
• Monitors release and receipt of documents
• Handles administrative requirements of the segment
2018
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2021
PHILIPPINE BUSINESS DAILY MIRROR
(Editorial Coordinator)
• Creates paylist/payroll for reporters, correspondents and reporters monthly
• Responsible for all final writing projects providing guidance on content and schedules that affects editorial calendar
• Manages multiple documents ensuring that they are relevant, informative and grammatically correct.
• Monitors newsletter, blogs, press releases, and internal communications
• Collects leave requests of editorial staff for attendance purposes
My Services
General Virtual Assistant
Provides administrative support to clients, allowing them to focus on other aspects of their business
Administrative Assistant
Several years of experience on administrative, clerical and secretarial field.
Customer Care Agent
Years of experience in assisting customers/clients and helping them resolve issues and problems.
SEO Content/Article Writer
Creates content that is optimized for search engines, in order to improve the online visibility of clients.