2010
AB-Foreign Service
New Era University
Elite General Virtual Assistant
My full name is Dimple Mahyumi Ricafrente Mallari, my family and friends call me "Dimple" or "Dimps" for short. I am 35 years old and currently residing in Pasay City, Philippines.
I graduated with Bachelor's Degree in Bachelor of Arts Major in Foreign Service last 2010. Few months after graduation, I worked as a Bank Teller in Banco De Oro (BDO), one of the leading banks here in the Philippines. I lasted in the banking industry for a year and a new job opportunity in a public sector came in. In 2011, I got hired as a contractual employee in the Bureau of Immigration and got assigned at the Ninoy Aquino International Airports and hold a position as an Administrative Aide that is responsible for various administrative tasks of the office.
After 4 years of service, I got promoted as a permanent employee with the Supervisory position that is accountable for handling members that works as a support team for the Primary Inspectors.
During the pandemic last 2020, I decided to leave my on-site job and join the virtual industry, and started doing Freelance General Virtual Assistant jobs. It was easier for me to do the career shift as I already have the experience in customer service and administrative tasks.
And with all these work experiences and expertise, I can give my assurance that I am the best General Virtual Assistant you can hire!
Let's work, grow and achieve our goals together!
Give me a message in any of my socials:
skype: dimplemahyumi24
email: dimplemahyumi24@gmail.com
General Virtual Assistant
Social Media Management
Data Entry
Lead Generation Specialist
Customer Service
Certificates
My Experience and Education
April 2024
-
May 2024
The Perry School
(Freelance Executive Virtual Assistant)
1. Manage the Founder/Director's calendar, scheduling and prioritizing appointments, meetings, and events.
2. Maintain and update the student and parents database with accuracy and completeness.
3. Schedule meetings and appointments using various platforms, including Calendly and Zoom.
4. Handle data entry and updates efficiently, ensuring all information is accurate and up to date.
5. Send out emails on behalf of Perry School and Dawn Lesley Stewart, maintaining professionalism and clarity in communication.
6. Occasionally, order supplies and materials as needed for Perry School, monitoring inventory levels and ensuring timely delivery.
7. Utilize software such as Hisawyer, Mybrightwheel, Google Drive, Excel/Sheets, WhatsApp, Canva, and others to manage tasks and communication effectively.
2022
-
2023
Unable to disclose client name due to NDA.
(General Virtual Assistant (Freelance; as-needed type of work))
October 2022 - December 2023
- The Clothing business (retail) started as an online business in 2022 and eventually expanded in its first year, having its first physical store located in a mall in Metro Manila with a total of 10 employees.
Responsibilities:
• Supported the Owner of an online clothing business in the Philippines. The company has a total number of 10 employees.
• Provide administrative support, technical support and personal assistance to the owner and its clients.
• Deliver the best customer service experience for the clients.
• Travel and event planning for the owner and the brand.
• Prepare and organize daily schedule of the owner and the employees for the store.
• Perform other duties as assigned by the owner.
2020
-
2023
Unable to disclose client name due to NDA.
(Executive Assistant (Freelance))
June 2020 - July 2023
-The Health and Wellness Company is located in Vancouver, Canada with two existing branches and has a total of 50 employees. The company is composed of licensed professionals that offers a variety of services focused on promoting physical, mental, and emotional well-being. These services can include yoga classes, meditation sessions, massage therapy, fitness training, nutritional counseling, and holistic health treatments.
Responsibilities:
• Supported the Owner/CEO of a health wellness center in Vancouver, Canada.
• Travel management, email management (personal and business accounts), administrative support, customer support, social media management (website and instagram account), project management, bookkeeping and invoicing.
• Organized virtual meetings using Zoom and synchronized the schedule with Google Calendar and Calendly.
• Booked airfare, hotel accommodation, and ground transportation for domestic business trips going to Ontario, Canada using FlightHub, Expensify and TripIt most of the time.
• Created flyers, promotional ads, and posters using Canva and Adobe Photoshop.
• Utilized Expensify application to track travel expenses.
• Prepared reports for meetings using MS Powerpoint or Google Slides and presented it via MS Teams, Zoom and Skype.
• Prepared invoices for the clients and audited invoices from the suppliers using Quickbooks, Xero, MS Excel and Google Sheets.
2022
-
2023
Unable to disclose client name due to NDA.
(Lead Generation Specialist (Freelance; as-needed type of work))
-The Organic Pet store is located in Los Angeles, California and offers various organic pet food, vitamins for dogs and cats of any breed.
Responsibilities:
• Research and identify potential leads.
• Reach out and engage to leads through various channels such as email, social medi
calls.
• Keep track of all leads and their interactions in a CRM system.
Unable to disclose client name due to NDA.
2022-2023
Lead Generation Specialist (Freelance; as-needed type of work)
-Worked for a Japanese Team and directly report to the Team Leader for the weekly output
Responsibilities:
• Research and identify potential leads based on the criteria given via Linkedin platform
• Keep track of all leads and their interactions in a CRM system.
• Must hit the weekly target of 500 leads and report them to the Team Leader.
2011
-
2022
Bureau of Immigration
(Administrative Staff)
1. Prepares day to day schedule of Immigration Officers.
2. Answers phone calls and email inquiries, files various incoming and outgoing pertinent documents.
3. Prepares monthly report and encodes various data to our CRM.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Assistant
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Lead Generation Specialist
Microsoft Excel, Researcher, Real Estate, and Email Marketing
Testimonials
Perry School
Drafting of emails for Perry School.
Upwork Virtual Assistant
Dimple