2013
Bachelor of Science in Hotel and Restaurant Management
Dela Salle Araneta University
ABOUT MYSELF
My name is Dianne 30 years old from Jala-Jala, Rizal. I've taken up a Bachelor of Science in Hotel and Restaurant and I've been working in the food industry for almost 5 years, it has taught me a great deal about dealing with customers. And after a few years I transferred to bpo and also became a customer service representative. When I'm not working I usually spend my time traveling, cooking and taking care of my cats.
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LISTING PRODUCTS ON YOUR STORE
RESPONDING TO CUSTOMER QUERIES AND CONCERNS
DOING DAILY AMAZON SELLER CENTRAL UPKEEP
Certificates
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My Experience and Education
2022
-
2023
Teleperformance
(Customer Service Representative)
●Maintaining a positive, empathetic, and professional attitude toward customers at all times.
●Responding promptly to customer inquiries.
●Communicating with customers through various channels.
●Acknowledging and resolving customer complaints.
●Knowing our products inside and out so that you can answer questions.
●Processing orders, forms, applications, and requests.
●Keeping records of customer interactions, transactions, comments, and complaints.
●Communicating and coordinating with colleagues as necessary.
●Providing feedback on the efficiency of the customer service process.
●Managing a team of junior customer service representatives.
●Ensure customer satisfaction and provide professional customer support
2017
-
2021
Golden Subs and Restaurant Corp.
(Sandwich Artist)
● Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
● Demonstrates a complete understanding of menu items and explains them to guests accurately.
● Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
● Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
● Prepares food neatly, according to formula, and in a timely manner.
● Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
● Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
● Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
● Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY Operations Manual.
● Maintains a professional appearance and grooming standards as outlined in the SUBWAY Operations Manual.
● Performs paperwork duties, weekly inventory and sales report.
● Completes University of SUBWAY courses as directed
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Dianne Grace
Amazon Virtual Assistant