Hey I am Dianne

More Info About Me

Hi! You can call me Yan and I love connecting with people. I am a graduate of Bachelor of Science in Travel and Tours Management. I am a result-driven person, I always wanted to meet goals in every task I do. I am a consistent Dean’s Lister during College and one of the Scholar.

I’ve been in the BPO industry for eight lovely years. As a customer service representative, staying calm under pressure is a vital skill. When dealing with irate or upset customers, it is important to remain composed and level-headed. Taking a deep breath, listening attentively, and speaking in a calm and reassuring tone can go a long way in diffusing tense situations.

In the customer service field, dealing with difficult customers is inevitable. It is crucial to approach each interaction with patience, empathy, and understanding. By actively listening to their concerns and addressing them with empathy, you can resolve conflicts and build trust with the customer.

Working as a customer service representative often requires multitasking. Juggling multiple customer inquiries, emails, and phone calls simultaneously can be challenging, but with effective time management and organizational skills, it can be accomplished. Prioritizing tasks and utilizing tools such as task lists or calendars can help ensure that all customer concerns are addressed promptly.

Maintaining a positive attitude is essential for customer service professionals. Even in difficult or stressful situations, a positive mindset can help you navigate challenges more effectively. Remaining optimistic and focused on finding solutions can contribute to a more satisfactory customer experience.

As your customer service superstar, I possess all of these skills and traits. With my ability to stay calm under pressure, handle difficult customers, manage multiple tasks, and exercise problem-solving skills, I guarantee effective support and utmost satisfaction