2015
Bachelor of Science in Business Management major in Operations
System Technology Institute (STI)
At your service: Your dedicated Data Entry Specialist!
I am a graduate of Business Management Major in Operations with 8 years of experience in Customer Service and Sales. My first job was in the Appliance Center I worked as a Product Specialist, my second is as an Assistant Checkout Supervisor at Puregold Price Club Inc. one of the supermarkets here in the Philippines, and my recent job was in Teletech(T-Mobile Account) I worked there as Customer Service Representative (Chat Support) with those experiences I learned how to communicate well with different personalities and culture, provide quality customer service, do multi-task, keen to details, goal-oriented, to be an effective and disciplined Leader. I took different online webinars that I highly believe will help me to perform my task excellently at home.
As a data entry specialist, I thrive on the precision and accuracy required to transform raw information into a structured and usable format. My keen eye for detail, coupled with my proficiency in data management software and keyboard efficiency, allows me to ensure data integrity while meeting deadlines. Whether it's transcribing complex data sets, validating information, or maintaining meticulous records, I take pride in contributing to smooth and reliable operations. With a knack for problem-solving and a commitment to continuous improvement. I am eager to contribute my skills to ensure data is not just entered, but optimized for better decision-making.
Let's collaborate to turn data into insights!
My Skills and Competencies
Typing Speed and Accuracy
Time Management
Communication Skills
Software Proficiency
Organizational Skills
Data Entry
Certificates
My Experience and Education
2022
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2023
Teletech
(Customer Service Representative (Chat Support))
Manage large amounts of incoming chats and perform warm transfer call as needed.
Generate sales leads Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
2016
-
2019
Puregold Price Club Incorporated
(Assistant Checkout Supervisor)
Handle and resolve customer complaints, or discrepancies with prices at checkout counter throughout the store.
Handle POS(point of sale) negative transactions such as item void, discounts, return/refund, and price override.
Provide a report for stock inventory of checkout supplies.
Provide monthly sales report for check out department.
2015
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2016
Imperial Appliance Plaza
(Sales Associate)
Demonstrating and providing information on promoted products and services.
Identify interests and understand customer needs and requirements.
Knowledgeable in monitoring of store operations and has a goal to achieve sales target.
Provide daily sales report and monthly stock inventory of appliance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.