2018
Bachelor of Secondary Education major in English
Mary the Queen College of Quezon City
Welcome to my PORTFOLIO!
Hello, this is Dianna! I graduated with a Bachelor of Secondary Education major in English and received my professional teaching license last 2019. My Masters’ Degree in Teaching Literature consists of 27 units. I have three years of experience teaching students of various levels in high school and senior high school.
When the pandemic began, I also had experience in customer service. First, I learned how to handle outbound calls from a towing company, as well as set up scheduled and emergency towing services from the nearest towing provider. Second, I have provided inbound call, chat, and email support to doctors and providers regarding their members' health insurance.
I was recognized as one of the best teachers and Top in Demonstration Teaching, as well as one of the top performers and most improved agents in each of the accounts to which I belonged.
As a result of these experiences, I have developed exceptional skills in social media management, email management, appointment management, data entry, and learning the art of persuasion. I believe that the professionalism I have combined with my passion will lead to a successful career. Now, my goal is to be your best Virtual Assistant. I'm looking for a chance to advance in my career. I'm hoping to do so in an organization like yours to help the business, which is something I'm very interested in.
I work 24/7 for the client’s satisfaction. You can always find me on Skype and Viber. I can assure you that I am the best match for your job because you can put your faith in me.
Experienced in:
1. Article/Content Writing
2. Digital Marketing
3. Scheduling appointments
4. Customer Service Manager
5. Data Entry
6. Research
7. Social Media Management
8. Facebook Ads Management
My Skills and Competencies
Facebook Ad Manager
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2018
Bureau of Agriculture and Fisheries Standards
(Part time Administrative Staff)
• Provides administrative support to ensure efficient operation of office.
• Answers phone calls, schedules meetings and supports visitors.
• Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
2018
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2021
Escuela de Sophia of Caloocan, Inc.
(Private School Teacher)
• Provide individualized instruction to each student by promoting interactive learning.
• Create and distribute educational content (notes, summaries, assignments etc.)
• Assess and record students’ progress and provide grades and feedback.
• Collaborate with other teachers, parents and stakeholders and participate in regular meetings.
• Plan and execute educational in-class and outdoor activities and events.
2021
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2021
Collective Solutions
(Customer Service Representative (Towing Account))
• Monitor status of deliveries in progress and maintain contact with contractors/drivers who are outside their window od delivery. Advice receiving location of driver’s ETA.
• Promptly and professionally respond to all inquiries and directives from customer representatives.
• Able to work in an extremely fast paced office setting.
• Collect and audit tow driver invoices and paperwork.
• Consistent personal schedule flexibility.
• Duties also entail paperwork verification and data entry and additional duties as assigned.
2021
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2022
Freelancer
(Appointment Setter/Part time Tutor)
• Collaborate effectively with parents and the organization to increase student performance
• Contribute to student learning, growth and advancement
• Accepting calls from prospective clients as they arise
• Calling prospective clients using a list of phone numbers provided to you
• Familiarizing yourself with essential details of our products and services
2021
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2022
Optum Global Solutions
(Healthcare Provider Specialist)
• Answering telephonic and e-mail inquiries in a timely manner.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.
• Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.
Testimonials
Data Entry Sample Output
During my three years of teaching, I managed the grades of 40+ students for five sections, encoding their scores in recitations, performances, and assignments. I also know how to use Microsoft Word and edit videos.
Students' Testimonial
I was named the best teacher in elementary school and was promoted to senior high school to teach research studies. I also won several contests with my managed class for being the most improved and organized. I believe that as an organized person, I will produce high-quality work and complete the assigned task on time.