2009- 2010
Bachelor of Science in Information Management
Philippine State College of Aeronautics
Precision and efficiency—meet your new VA!
Hi, I'm Dee, a results-driven professional from Cebu, Philippines, with a proven track record in customer service, quality assurance, and financial account management. I pride myself on delivering top-tier service, building lasting client relationships, and making a positive impact on every team I work with."
Partner with me, and let’s make every moment count!
My Skills and Competencies
Communication Skills
Administrative Support
Time Management and Organizational Skills
Data Entry
Attention to Detail
Technical Proficiency
Problem Solving Skills
Basic Marketing and Social Media Skills
Adaptability and Flexibility
Calendar and Schedule Management
Confidentiality and Discretion
Travel Coordination
Certificates
My Experience and Education
Aug 2019
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Jan 2025
JP Morgan Chase Bank
(Account Specialist- Credit Cards)
-Correspond with customers through inbound and outbound calls regarding transactions on their credit card accounts.
-Handled customer inquiries and offered product information for credit card and loan accounts.
-Supported payment arrangements and online banking services.
-Ensured compliance by recording customer interactions.
Oct 2018
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Aug 2019
JP Morgan Chase Bank
(Account Specialist- Retail Banking)
-Responsible for providing outstanding service to our customers by promptly resolving their queries regarding deposit accounts.
-Managed inquiries and account updates for checking and savings accounts.
-Assisted with online banking setup and offered product information.
-Documented customer interactions for compliance.
Jun 2017
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Oct 2018
Qualfon Philippines Inc.
(Quality Assurance Analyst)
-Disseminate daily product knowledge updates to the team.
-Make recommendations on process and policy improvements from reports.
-Contribute to call calibration sessions.
-Lead team meetings to discuss customer service trends and implementation of quality management strategies.
-Daily call monitoring. Review and address disputes regarding call evaluations.
Mar 2015
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Jun 2017
Qualfon Philippines Inc.
(Customer Service Agent)
-Assist customers with phone-related issues, including data, SMS, and call problems, while providing effective solutions and troubleshooting.
-Ensure that customers' data is accurately tracked, recorded, and managed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.