2018
Bachelor of Science in Tourism Management
Philippine Women's College of Davao
More Info About Me
Hi,
My name is Diane, but you can call me Dee. I am 26 years old, and I have a bachelor's degree in tourism management. I love traveling a lot, which is why I applied for a year- long internship in Texas. Not only was I able to cross off a lot of dream travel destinations on my bucket list, but I also gained a lot of experience and knowledge in the hospitality industry.
When I got back to the Philippines, that was when COVID happened, but luckily I was able to get a job at a BPO company as a customer service representative. There, I was able to apply the communication and organizational skills I have learned from my internship.
What I can say about my personality is that I'm a hard-working, honest individual. I am a good timekeeper and always willing to learn new skills. I am friendly, helpful, and polite, and I have a good sense of humor. I am able to work independently in busy environments and also in a team setting. I am outgoing and tactful, and I am able to listen effectively when solving problems.
My Skills and Competencies
Data Entry
Content Creator
Email Management
Social Media Management
Graphic Design
Certificates
My Experience and Education
2021
-
2024
AwesomeCX
(Customer Service Representative)
Provide assistance to company customers via email
Developing customer relationships
Solving customer issues
Promoting products and services
Reporting to supervisors
Forwarding unresolved queries to specialists
2018
-
2019
Escondido Golf and Lake Club
(Internship Trainee)
Establishing floor plans
Scheduling staff
Organizing, catering, and anticipating customer needs
Proper care and maintenance of equipment
Banquet bar and beverage service
Assisting in organizing events
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Community Management
Engaging with the communities that comment on a post, send a DM or write reviews on your clients’ social channels.
Recruiting
Listing jobs on job sites and LinkedIn, this also includes setting up interviews and pre-screening potential employees