Hi there, I am Diane

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Rookie Virtual Assistant

Hello! I'm Diane Formento, aka "Yan," a 28-year-old from Pasay City, NCR, Philippines. I am the eldest in my family,. I'm a devoted fur mom to five dogs and one cat. Passionate about exploring beautiful landscapes and diverse cultures through travel, I aim to extend these adventures beyond the Philippines in the future.

I hold a degree in Bachelor of Science with a Major in Microfinance and Accounting, a foundation that has equipped me with a robust understanding of financial intricacies. Committed to continuous improvement, I've also undertaken a Virtual Training Course to enhance my skills, ensuring that I stay adept in the dynamic landscape of my field, ultimately benefiting both myself and my future clients.

My diverse background in Customer Support, Business Support, Lead Generation, Data Entry, Bookkeeping, and Social Media Management has cultivated my adaptability and resilience. As a results-oriented professional, I prioritize meeting deadlines and delivering top-notch work promptly. Embracing constructive feedback, committed to a journey of continuous growth and improvement.

Diane Formento
Pasay City, Philippines
dianeespinocillaformento@yahoo.com
Freelancer
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My Skills and Competencies

Social Media Management
Data Entry
Lead Generation
Bookkeeping
Problem Solver
Organizational Skills

Certificates

General Virtual Assistance Training
Typing Test Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
General Virtual Assistance Training

ProVA

2022
BSBA Major in Microfinance and Accounting

Philippine Christian University

2011
Business Software Application Training

AMA Computer Learning Center

2024 - 2024
Holisto
(Customer Service Representative / Travel Agent)

Assist guest hotel’s reservation concerns
Rebook and modify existing reservation
Coordination between travel partner to help resolve the guest’s concern
Help find cheaper reservation for the guest

2023 - 2024
DREA's Scents and Stuffs
(Social Media Manager)

Handles page’s postings, product contents and hashtags.
Page Admin - answering potential customer’s inquiry
Order Processing/Payment and shipping via 3rd party courier

2022 - 2023
IT Americano
(System Analyst)

Create Mockups through Axure and Scrum
Uses Scrum Methodology (Sprint)
Familiarity with business processes and product
Semi-Project Management by helping Product Manager reaching project goal
deadline and to provide better system logic
Data Entry of each finished task and Data control of project files (FSD & TRD)
Verifying QA test cases alignment with the current process

2021 - 2023
Barangay 172 (Goverment)
(Data Entry/Encoder)

Gather community’s contact number
Organize all barangay files
Produce Pay slip, Disbursement Voucher and bills
BIR Form 2307

2018 - 2022
Acquire BPO
(Business Analyst)

Coordination with Australian key decision makers to update their company
details
Lead Generation
Data Entry/Data Control of company’s latest details
Updating Financial Statement

2016 - 2018
Teletech Inc.
(Technical Support Representative)

Resolve customer’s concerns with their internet and telephone line.
Setting up customer’s email
Appointment settings of technician for customers

2016 - 2016
ZMG Ward Howell
(Accounting Staff)

Accounts Payable - Making of checks for payment for clients including its
journal entry; Processing of BIR Form 2307
Accounts Receivable - Making of Billing, SOA and Collection
Handling of Cooperative - Loan processing, creation and release of checks, bank
Reconciliation, billing for salary deduction.
Receptionist/ Admin Tasks - Receiving & Transferring calls, Receiving and
sending business letters and Supplies for the company, Logging in every
transaction, Room reservation for every meeting
Petty Cash Handler - Releasing petty cash in the whole company, Making its
replenishment and report

2014 - 2014
Jollibee
(Party/Event Coordinator)

Coordinate customer’s inquiry about packages, availability of the venue and
issue billing or event contract.
Assistant to the party host
Assuring customer’s and guest comfort during the entire event
Handling party/event supplies

My Services

Lead Generation

Capturing information to nurture these prospects through the sales funnel, aiming to convert them into actual customers.

Customer Support

Addressing customer inquiries and concerns to ensure a positive and satisfactory experience with a product or service.

Accounting

Organizing financial transactions in a business to maintain accurate and detailed financial records.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Social Media Management

Data Entry

Accounting/Bookkeeping

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Pasay City,
Philippines
Email :
dianeespinocillaformento@yahoo.com


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