Hello, I am Diane

About Me

Hi, I am Diane! I love to travel and discover new things. I am passionate about my work and collaborating with amazing people. Currently, I’m working as a campaign manager monitoring end-to-end campaign setup, including targeted landing page creation and ensure seamless CRM integration (Convertr, Integrate, HubSpot, Marketo) and manage lead uploads. In the past, I worked in customer service and have extensive experience communicating with individuals regarding technical concerns. It always brings me joy to help and be able to provide quality service. In my spare time, I like to read books, watch Netflix, and go on road trips.

Diane Cervantes
Davao City, Philippines
diane.cervantes13@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Customer Support
Data Entry
Nonprofit Organization
Internet Research
Light Project Management

Certificates

Lead Generation with Email Marketing Certificate
Social Media Management Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
Bachelor of Science in Information Technology

University of Southeastern Philippines

2023
Lead Generation with Email Marketing

ProVA Philippines

2023
Social Media Management

Kurso PH

2019 - 2021
Bywave Philippines Inc.
(Technical Support Level 1)

Provide daily technical support through email and chat, troubleshoot and resolve technical issues including customer's warranty claims, credits and product returns

2021 - 2023
Demand Science
(Customer Support Production Associate)

Setup campaigns and create landing pages to promote the client's products and services, and ensure seamless CRM integration (Convertr, Integrate, HubSpot, Marketo)

2023 - 2023
Demand Science
(Campaign Manager)

Led end-to-end campaign setup, including targeted landing page creation. Ensured seamless CRM integration (Convertr, Integrate, HubSpot, Marketo) and managed lead uploads. Implemented real-time campaign monitoring and delivered scheduled pacing reports for stakeholders

My Services

Customer Support

Assist customer in making cost-effective and correct use of a product.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

LeadGen with Email Marketing

Evaluates potential sales opportunities and gaining the interest of the prospects.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Davao City,
Philippines
Email :
diane.cervantes13@gmail.com


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