2009
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Matabungkay National High School
More Info About Me
I'm Diane, a self-motivated and enthusiastic individual who takes pleasure in learning new things. I have 4 years of experience in Customer Service as a team leader. I always work hard to ensure that I finish projects at the right time with efficiency. My keen attention to detail helps me provide an excellent experience to my clients.
My Skills and Competencies
Social Media Management
Data Entry
Amazon Product Researcher
Customer Service Representative
General Virtual Assistance
Certificates
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My Experience and Education
2021
-
2022
Freelance
(Virtual Assistant)
- Project Manager
- Data Analyst
- Mental Health Provider Secretary
2018
-
2022
Genpact Services Llc.
(Team Leader/Team Manager/Subject Matter Expert/Customer Service Representative)
“Team Leader/Team Manager” – (December 2, 2019 – May 31, 2022)
• Monitor and supervise a group of employees to achieve the goal of the organization.
• Oversee day-to-day teams’ operation and performance.
• Promote a positive communication within the team to keep everyone engaged.
• Create a healthy and motivating work environment and atmosphere.
“Subject Matter Expert” – (October 2018 – December 2019)
• Answer questions regarding process accurately.
• Identify areas of improvement in the account’s process and recommend a solution.
• Ensure accuracy on process and meet the account’s QA goal.
“Customer Service Representative” - (February 13, 2018 – October 2018)
• Answers/Services all calls promptly, demonstrating good listening skills and ability to communicate product
knowledge.
• Properly utilizes all available tools, applications and systems provided by the company to research, resolve,
process customer inquiries and concerns.
• Provides accurate product information and troubleshooting assistance when needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Product Researcher
Source profitable products with high ROI.
General Virtual Assistance
Perform various administrative tasks.