2013
Computer Technology
University of Northern Philippines
More Info About Me
I have almost 4 years of customer service experience in most reliable BPO Companies and five years of administrate staff experience in a Private Office.
My Skills and Competencies
Social Media Management
Data Entry
Administrative Assistant
Bookkeeper
Customer Service Representative
Certificates
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My Experience and Education
May 2013
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February 2019
St. Dominic de Guzman Parish Office
(Administrative Assistant)
Perform administrative tasks such as scheduling, organizing files, and handling correspondence.
Accurately input and manage data using various software and databases.
Assist in maintaining efficient office operations through attention to detail and timely completion of tasks.
March 2019
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Octobe r2019
Alorica Inc.
(Customer Service Representative(Amazon US/UK))
Engage with retail customers via various channels (phone, email, chat) to provide assistance, resolve inquiries, and process orders.
Deliver exceptional service by addressing customer concerns promptly, offering product recommendations, and ensuring customer satisfaction.
Utilize knowledge of retail products, promotions, and policies to effectively assist customers and contribute to sales and customer retention efforts.
October 2019
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August 2022
Alorica
(Quality Assurance Associate(Amazon US/UK))
Conduct thorough quality assessments on retail account interactions, including customer calls, emails, and chats, to ensure adherence to company standards and policies.
Provide constructive feedback and coaching to customer service representatives to improve performance and customer satisfaction.
Analyze data and trends to identify areas for improvement in processes, training, and customer service protocols, contributing to the enhancement of overall service quality and efficiency.
September 2022
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November 2022
Concentrix
(Customer Service Representative(Keybank US))
Provide exceptional customer service to bank account holders, addressing inquiries, concerns, and account-related issues promptly and courteously.
Assist customers with account transactions, including deposits, withdrawals, transfers, and account maintenance tasks.
Educate customers on banking products, services, and policies, ensuring they have a positive experience and feel confident in their financial decisions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.