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Bachelor of Science Information and Technology
New Era University
More Info About Me
I consider myself an "explorer," where I am so curious about anything else that I extend my effort to expand my abilities in different things. At the age of 22, I've been in the BPO industry for over 2 years in 2 different accounts, which are the Telecommunications Account in local and the Travel Account in international. I am a hardworking, enthusiastic, self-motivated, responsible, and reliable person. Also, I work well in a team but also on my own, as I like to set myself goals, which I will achieve. Furthermore, I have a creative mind and am always up for new challenges.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
Teleperformance PH
(Customer Service Representative)
2020
-
2021
SMART COMMUNICATION
(Telecommunications account)
My duties include responding to client questions and complaints via live chat on Facebook and Twitter about the products and services, billing statement, social media platform, and promotion, as well as making outbound calls to the consumers.
2021
-
2022
HAWAIIAN AIRLINES
(Travel Account)
Inbound calls only on this account. My responsibilities involve taking calls from customers who have requests, such as making reservations, booking flights, altering travel plans, and asking basic questions about airport information.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.