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Bachelor of Science in Physical Education
Rizal Technological University
More Info About Me
Hi I'm a Customer Service / Sales Representative with 5 years experience and Also specializes as General Virtual Assistance and Social Media Management. Through the years, I have acquired numerous skills that are beneficial to you such as social media management, organization, bookkeeping, data entries, content creation and As for Customer service skills, I am very efficient in handling large amounts of info/data with accuracy and speed. Also, being fluent in English and having excellent communication skills which will ensure quality service for your projects. I can provide deliverables on time with high-quality results as well. I can work efficiently with or without minimal supervision at hand. I have honed my skills and learned to adapt quickly to new changes and concepts. I am looking forward to work with you and strive to meet your expectations with open communication while providing excellent results in no time as best as possible!
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Sitel Phillipines - Virgin Media UK Telco
(CSR/ Sales)
• Answer incoming calls, and Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Give customers information about products and services, place orders.
• Maintain excellent customer satisfaction
2020
-
2022
Freelance
(Social Media Management and Marketing)
• Handled a Facebook Page.
• Did organic marketing and Facebook ads Marketing to help the business grow and attract more buyers.
• Answer all potential buyers' queries and assisted them in placing the order and tracking the order.
•Create Logo and post on the page.
2019
-
2020
Sitel Philippines (US- Instacart- Retail account)
(CSR)
• Answer incoming calls, emails, and chats.
• Give customers information about products and services, about the order they place.
• Create tickets and coordinate with their shopper about their order.
• communicate both with Shopper and Customer while maintaining excellent customer satisfaction.
• Place orders, track orders, process refunds, and create tickets for complaints.
2018
-
2019
Concentrix
(CSR/ B2B sales)
• Give customers information about products and services, and place orders.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Help customer places their order.
2017
-
2018
Sitel Philippines
(Financial Analyst/ CSR)
• Customer service representatives help customers with complaints and questions.
• Maintain excellent customer satisfaction
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.