2020
BS Major in Computer Science
Western Mindanao State University
More Info About Me
I am a Logistics Coordinator Specialist and Quality Assurance professional with a focus on enhancing client experiences and optimizing operational workflows within the freight and trucking industries. My expertise includes implementing CRM systems, streamlining communication, and developing efficient onboarding and quality assurance processes to improve satisfaction and operational efficiency. I specialize in building strong relationships, negotiating rates, and ensuring reliable support for clients, carriers, and teams, all while maintaining high service quality and compliance across the logistics and transportation sectors. Additionally, I am proficient in using various Transportation Management Systems (TMS) to optimize trucking operations and improve efficiency. I am also an expert when it comes to quoting shipments, ensuring competitive and profitable rates for both clients and carriers.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2024
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2025
K1 Logistics, LLC
(Carrier Sales Specialist/Logistics Assistant)
I manage logistics operations by building strong relationships with carriers, negotiating competitive rates, and ensuring timely, cost-effective deliveries. I oversee carrier selection, shipment scheduling, track and trace processes, and performance monitoring to address issues quickly. With a focus on market trends, I optimize capacity, improve profitability, and ensure seamless coordination between carriers and internal teams, all while maintaining compliance with industry standards.
2023
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2024
Cedreck Legget Trucking Company
(Fleet Recruiter / Freight Dispatcher)
I manage the end-to end hiring process for drivers, streamlining recruitment and onboarding to ensure a high-quality candidate experience. By optimizing sourcing, screening, and communication, I reduce time-to-hire while maintaining a strong focus on candidate quality. As a Freight Broker, I manage quoting, scheduling shipments, negotiating rates, sending Bills of Lading (BOL), and coordinating the efficient movement of goods while maintaining communications with drivers and clients and ensuring regulatory compliance.
2021
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2022
Concentrix
(Customer Service Representative)
Provided exceptional customer support by addressing inquiries, resolving issues, and delivering personalized assistance to ensure a positive experience. Responsibilities included processing orders, handling product concerns, and recommending solutions that meet customer needs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
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