2017
Diploma of Science in Computer Science
Montesorri Professional College In Asia
More Info About Me
I am a dedicated, friendly, and hardworking individual with a strong passion for delivering outstanding customer service. I always keep the customer’s needs and the organization’s reputation in mind, striving to create positive and memorable experiences with every interaction.
My background includes working as a Customer Service Representative, where I handled inquiries and concerns both in person and over the phone. This role strengthened my communication and problem-solving skills and shaped a resilient, service-oriented mindset.
Motivated by creativity and purpose, I made the decision to shift my career toward my true passion—working as a Graphic Designer and Virtual Assistant. I thrive in roles that allow me to work independently while bringing fresh, innovative ideas to life.
I’m always open to learning and exploring new approaches that lead to more effective results. As a fast learner and active listener, I communicate well in both team settings and one-on-one situations. I am committed to using my skills and creativity to contribute meaningfully and help achieve shared goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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Present
TASKUS
(Customer Service Representative)
I was part of the escalation team in a high-pressure call center environment, responsible for handling complex customer issues that frontline agents could not resolve. My role involved listening with empathy, identifying root causes, and providing quick and effective solutions while maintaining a calm and professional tone. I collaborated closely with other departments to ensure seamless resolution and helped improve overall customer satisfaction. This experience strengthened my critical thinking, conflict resolution, and communication skills.
2021
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2023
TELEPERFORMANCE
(Customer Service Representative)
In my role as a customer service representative in the BPO industry, I provided phone-based support, assisting customers with their concerns, inquiries, and account-related issues. I developed strong verbal communication skills, learned to handle high call volumes, and maintained professionalism in every interaction. This experience taught me how to stay calm under pressure, resolve issues efficiently, and deliver excellent service with empathy and accuracy.
2018
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2019
NSDMM INC. (AYALAMALLS CLOVERLEAF)
(Concierge (Customer Service Representative))
As a mall concierge, I served as the first point of contact for customers, providing assistance with directions, store information, promotions, and general inquiries. I ensured every guest felt welcomed and well-informed, delivering excellent customer service with a warm and professional attitude. This role enhanced my communication, multitasking, and problem-solving skills while maintaining a high standard of hospitality.
2016
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2017
SMLEI INC. ( SM NORTH EDSA)
(Cinema TicketSeller)
As a ticket seller, I provided friendly and efficient service to moviegoers, handling ticket sales, customer inquiries, and reservations with accuracy and professionalism. This role strengthened my communication skills, attention to detail, and ability to work under pressure in a fast-paced environment. I consistently ensured a smooth and enjoyable customer experience from the moment they arrived.
My Services
Social Media Management
I provide social media management to boost your online presence, grow your brand, and increase engagement.
Data Entry / Web Researcher
I provide detailed data entry & research to keep your records organized and help you make confident decisions.
Content Creator
Helping brands stand out online with tailored, eye-catching content that connects with their target audience.
Graphic Designer
Deliver creative, brand-aligned graphic designs to help businesses and individuals stand out online and in print.