2018
Humanities and Social Sciences
Dr. Maria D. Pastrana National High School
Your Multi-Talented Virtual Assistant, Social Media Manager, and Customer Service Expert
Greetings!
I'm a versatile Virtual Assistant, Social Media Manager, and client Service Expert eager to help you with your online presence and client interactions. As your Social Media Manager, I'll ensure you have compelling content, a distinct brand voice, and a wider reach. I'll streamline work, manage schedules, and handle administrative obligations as a Virtual Assistant. I succeed in Customer Service due to my good communication abilities, quickly addressing issues and assuring satisfaction. To provide customized solutions, I prioritize professionalism, adaptability, and innovation.
Let's build a solid client-employee relationship since I'm committed to exceeding expectations.
Please get in touch with me to discuss further!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2021
Concentrix
(Technical Support Representative)
• Providing information to questions regarding their devices through chat, email, and calls.
• Ensures proper use and provide a step-by-step troubleshooting guide.
• Resolving customer’s technical concerns by providing solutions and customer satisfaction.
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Teleperformance
(Consumer Service Representative)
• Collects client’s information to verify their validity by accepting calls and interviewing them.
• Informs clients by explaining procedures; answering questions; providing information.
• Provide personalized customer service by responding to the needs of the customers.
My Services
Customer Service Representative
Providing exceptional support, resolving inquiries, and ensuring customer satisfaction through chat, email and calls.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.