Hello there! I'm Your Virtual Assistant Dhina

Just a little thoughts about me

My name is Dhina, I graduated with a bachelor's degree in Computer Engineering. My professional experience includes working as a Virtual Assistant for an E-commerce business on Amazon for 2 years, a Customer Service Representative (Email - local account) for 8 months, and a Sales Development Representative and Affiliate Manager for 2 years.

I would say that I acquired skills from this experience that I believe I can use to my future clients and, moreover, that I can further improve and help them manage and achieve their company goals.

Dhina B
Taguig City, Philippines
job.buziness@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

CRM
Sales Process
Customer Service / Customer Support
Analyze Performance - Monitored affiliate activity, analyze performance, identify areas of improvement
Email Campaigns
Order Processing and tracking
Managing discounts & coupons
Prioritizing Calendar Management
Data Entry
E-commerce VA

Certificates

GVA
Social Media Manager in-depth training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2016-2018
Science, Technology, Engineering, and Mathematics

Polytechnic University of the Philippines

2018-2022
Bachelor of Science in Computer Engineering

Rizal Technological University

2022 - 2024
Data Dive
(Personal Assistant / Administrative Assistant)

• Managed the Director of Sales' emails, calendar, and appointments, ensuring all communications were handled promptly and efficiently.
• Coordinated and organized meetings, including preparing agendas and taking minutes.
• Provided general administrative support to the team, including handling emails and responding to inquiries.
• Supported various projects with logistical and administrative assistance as needed.
• Handled recorded meetings and sent them to clients.
• Managed the client's LinkedIn messages for important communications and follow-ups.

2022 - 2024
Data Dive
(Sales Development Representative)

• Generate a list of potential leads with two decision maker points of contact
• Be the first point of contact via email and/or call, to gain their interest
• Set appointments for our sales team to meet with the new potential leads
• Build prospect profiles in our CRM (ZenDesk) and keep all records fully up to date
• Collaborated with the marketing team to develop targeted outreach strategies and campaigns.
• Utilized various sales tools and technologies to manage and track leads and opportunities.
• Provided regular updates and reports to the sales and marketing teams

2022 - 2024
Data Dive
(Affiliate Manager)

• Participates in the development of business and marketing strategies.
• Affiliate and Sponsorship Agreements- drafting, sending, following up.
• Manage pipeline: research, track and follow up with leads for new affiliates and sponsors, ensuring they have a stellar experience every step of the way.
• Answer questions of all affiliates and partners in a professional and timely manner.
• Onboard new partners into internal systems for tracking and reporting via online and offline channels.
• Ensure affiliate commissions and reports are accurate and getting paid on time.
• Provide customer support to affiliates and partners, guiding them through processes and addressing inquiries.

2022 - 2024
Data Dive
(SDR (Other Responsibilities))

• Managed Facebook posts for call sessions, facilitating customer engagement and registration for learning sessions.
• Created 90 help center articles, including FAQs and how-to guides, enhancing customer support and product knowledge.
• Developed presentation slides for new product feature releases, contributing to engaging and informative company YouTube videos.

2020 - 2022
Amazon
(Virtual Assistant)

- Data entry (Using Microsoft Excel and Spreadsheet)
- Responsible for keeping detailed records, responding to customer inquiries via call and email, and customer satisfaction
- Fulfilling FBM Orders
- Listing New Products
- Updating Inventory
- Track Information Management
- Providing Answers to Customer Questions
- Optimize Content Listing
- Dealing with Customer Feedback
- Writing Email Marketing Messages
- Calling Brands/Suppliers and customers

2020 - 2020
Transcosmos Asia Philippines
(Customer Service Representative)

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

LET ME ASSIST YOU WITH MY SERVICES

Customer Service

Providing excellent service and support to customers, ensuring their satisfaction and addressing their needs.

Data Entry

Updating data and keeping records up to date in business is important to maintain accuracy at a steady pace.

E-commerce

Consumers prefer online shopping due to increased Internet accessibility, ease of transaction, a wide range of products

Personal Assistant / Administrative Assistant

Providing administrative support, managing calendars, emails, and other tasks to facilitate smooth operations.

Sales Development

Generating new leads and building relationships with potential customers.

Affiliate Marketing

Managing a company's affiliate marketing program. Work closely with affiliates to promote the company's products

Here's their testimonials about my works and services

Author

John Arsce N. Endriga

"She can adapt to the work processes quickly with minimum supervision. She is also efficient even under pressure."

John Arsce N. Endriga
Subject Matter Expert
Transcosmos Asia Philippines
09185159498

Author

Dhamielyn Sarno, MIT

dhamsarno@gmail.com
contact number: 09158325769

Author

Daniel B.

During her time as a Virtual Assistant in our company, I noticed how Dhina responded to management and client concerns. It is remarkable how she managed to keep everything running smoothly. She works with minimal supervision, manages own time effectively, and maintains control over all current responsibilities.

Daniel B.
Supervisor - Amazon E Commerce
09268834498


Check this out!

A compilation of my finished task and works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Taguig City,
Philippines
Email :
job.buziness@gmail.com


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