2007
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Dasmariñas National High School Main
Unlock My Journey—Let’s Create Success Together!
Hi! Consider me your trusted partner at work, dedicated to make your day smoother and more enjoyable. I'm dedicated to providing excellent support so you can focus on your priorities
I have 5 years of experience working in different parts of BPO industry. I've worked in areas like Banking, Telecommunications, Travel, Healthcare, and Food delivery. This has equipped me with strong customer service skills, enabling me to effectively address customer inquiries and resolve issues. I am a highly motivated individual with a strong desire to learn new skills and take on new challenges. I am committed to perform my work accurately and efficiently while ensuring the security of my client's information.
My careful approach reduces errors because I know how important data is for making good decisions. I'm also organized, manage my time effectively, and consistently meet deadlines, whether working independently or collaboratively. I prioritize Integrity and confidentiality in my work
I handle all information with complete discretion. I am dedicated to delivering high-quality results and proactively address any challenges that arise. I am also committed to continuous professional development in data management. I am seeking a challenging role where I can apply my expertise to support data-driven decision-making and contribute to your organization's success
Allow me to be a key part of your success! With me by your side, excellence isn’t just a goal—it’s a guarantee!
My Skills and Competencies
General Administrative Support
Graphic Designer
Data Entry
Photo and Video Editing
Microsoft Office Program
Online Research
Certificates
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My Experience and Education
2022
-
2024
TTEC PHILIPPINES
(CS for dasher account/ Specialist POD /ATO Escalations for DoorDash /Healthcare Account - United HealthCare (seasonal))
• Assisted riders/dashers in successfully completing deliveries and handling cancellations due to emergencies or unforeseen events.
• Assisted customers and riders/dashers with troubleshooting issues.
• Helped callers dispute unauthorized orders and payments.
• Assisted callers with escalations related to fraud or account takeovers.
**For Healthcare Account**
• Checked customer plan coverage and assisted as needed.
• Directed customers to other organizations if concerns weren’t covered by their plan.
• Provided general support, including updating prescriptions, verifying procedure or lab authorizations, scheduling, and arranging transportation assistance.
2021
-
2022
WNS GLOBAL SERVICES
(Travel Consultant)
• Assisting customer with their Flight details, Car and Hotel Reservations.
2018
-
2021
IQOR (RMS COLLECT PHIL.)
(Customer Service Senior Agent)
• Assisted customers with their call and data plans.
• Helped customers process payments and understand their bills.
• Helped customers with navigation and troubleshooting.
2016
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2018
GENPACT SERVICES LLC
(Customer Service Representative)
• Assisted customers with payment, billing, purchase, rewards, and card conversion inquiries.
• Ensured cards were approved for large purchases and international transactions.
• Handled complaints and credit limit inquiries.
2012
-
2016
Unlimited Resources Multi-Purpose Cooperative (YUMEX PHILIPPINES CORP.)
(Production Coordinator Staff)
• Monitored daily attendance and payroll (daily and monthly).
• Assisted employees with salary disputes.
• Organized files and reviewed reports (e.g., Notices to Explain).
• Verified medical certificates.
• Drafted company memos.
• Issued employee recognition certificates (weekly and monthly).
• Managed hiring processes: resume screening and initial interviews.
• Coordinated with agencies on requirements, medicals, and endorsements.
2011
-
2012
Jinzai Experts Inc. (YUMEX PHILIPPINES CORP.)
(Production Coordinator Staff)
• Monitored daily attendance and payroll (daily and monthly).
• Assisted employees with salary disputes.
• Organized files and reviewed reports (e.g., Notices to Explain).
• Verified medical certificates.
• Drafted company memos.
• Issued employee recognition certificates (weekly and monthly).
• Managed hiring processes: resume screening and initial interviews.
• Coordinated with agencies on requirements, medicals, and endorsements.
2019
-
2020
Peerless Integrated Services (Universal Robina Corporation)
(Production Worker)
• Maintaining a clean and organized environment while following safety precaution
• To ensure that the product/item meet the standard quality required by the client
• To achieve daily production target.
2008
-
2010
Wizernet Internet Café
(Café Staff)
• Monitoring and assisting customer and typing Job.
2008
-
2008
Mitsuba Philippines Corporation
(Production Operator)
• Handling two machines, for Gap Measurement and UV application (Automotive)
My Services
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
Elevating brand and businesses through effective and compelling visuals for marketing.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry Specialist / Web Researcher
Search the Internet for information on a wide variety of topics.