2015
Bachelor of Science in Business Administration major in Financial Management
Abada College
More Info About Me
Hello! I'm a dedicated and passionate individual with a diverse range of interests and experiences. Throughout my career, I've developed a strong set of skills in the customer service field and being a virtual assistant, and I'm always eager to learn and grow both personally and professionally.
I pride myself on my ability to solve problems, work collaboratively, and communicate effectively. My goal is to make a positive impact in everything I do, whether it's in the workplace, within my community, or in my personal life.
Outside of work, I enjoy traveling with my motorcycle and going to places that calms me, spending time with family and friends and pla. I believe in living a balanced life and continually strive to improve myself and contribute to the well-being of others.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Rocket Station
(Virtual Assistant)
● Data Entry / Report Generation
● Responding to inquiries via phone / email / text
● Calendar Management
● Sending Receipt, Invoices and creating check requests
● Other Administrative tasks
● Basic Canva Editing
● Email Management
2021
-
2022
Wells Fargo
(Customer Success Specialist)
● Assisted customers with their banking needs and helped them understand their transaction details.
● Helped customers file a dispute if there is any discrepancy or unauthorized transactions on their banking account.
● Processed orders for checks, debit cards, bank statements, and other bank documents.
● Gave instructions on how to set up their online banking access and perform troubleshooting steps if certain features of their online banking are not working.
● Read necessary scripts for most processes in compliance with the bank’s regulations.
2020
-
2021
Alorica
(Account Expert)
● Corresponded with customers to resolve service issues by conducting troubleshooting steps on their devices and network.
● Evaluated customer’s account standing to offer certain products and services that they are qualified for that is in line with the company’s promotion.
● Processed orders, credits, and returns.
● Assisted customers with their billing concerns and provided necessary adjustments if there is any discrepancy.
● Helped customers with processing payments over the phone and setting up payment arrangements if they need more time paying their bill.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.